Province: Karnataka
Description:
A Senior System Admin needs to validate AV, WSUS, and SEP alongside SDP
compliance, and resolve desktop application and software issues. His or her
role also involves monitoring and assigning tickets and urgency levels in the
TCC and desktop support call queues; tracking images associated with specific
assets in the MAGIC/HITS system; and ensuring that compliance with builds and
SOEs are updated and signed off regularly.
The roles and responsibilities of the Senior System Admin include the
following:
Working closely with the Manager Customer Support and implementing measures to
advance the service quality
Gathering key metrics to measure performance of the support technician group
Evaluating documented resolutions and analyzing trends for ways to prevent
future problems
Ensuring adherence to SLA
Owning entire asset management for all IT assets and track AMCs
Performing hardware image configuration for desktops and laptops in WDS
Adhering to compliance procedures and internal/operational risk controls in
accordance with any and all applicable regulatory standards, requirements, and
policies
Desired Skills and Experience:
EducationBCA/BTech/BE
Experience3-5 years of relevant experience
Excellent analytical and problem-solving skills
Demonstrable experience in managing a successful team of support technicians
and successful completion of computer hardware and current desktop support
technician certifications
Analytical, interpersonal, communication, organizational, numerical, and time
management skills
Ability to work under pressure to meet agreed deadlines
Passion, energy, and enthusiasm to drive results
APPLY NOW