CIB Technology - Application Support Analyst - Associate - Singapore-140043875
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Job Description
**About J.P. Morgan Corporate & Investment Bank**
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
**Roles & Responsibilities**
The Investor Services ACCE businesses operate on a range of LoB supported applications together with common corporate systems in order to deliver products to high-profile corporate financial clients. The role of the Application Support Analyst is to ensure uninterrupted delivery of these systems to the business and to facilitate changes to these systems to enable the business to grow and expand into new markets. .
The on-going key responsibility of the Application Support Analyst will be to technically manage the Clearance & Collateral Management applications so that they provide the best in class technology to our business
The Production Support Analyst will be responsible for:-
1. Technical Support for P1 Incidents
* Provide technical support to vendor/offshore team on any P1 incident
* Responsible for technical approval of all emergency changes
* On-call overnight support
* Incident management and communication
2. Application Wellness
* Identify all application processing risk areas and provide remediation
* Develop procedures for measuring programme/functional efficiency
3. Application support including
* Client queries
* Handling client requests and fulfilment
4. Service Level management
* Service Meetings
* Incident reporting and analysis
* Problem Management
5. Capacity Management
6. Change management
7. Release and permit to operate
8. IT Operations Management
* SOD/EOD reporting
9. Daily/Weekly healthchecks
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Qualifications
**Technical Skills- **
* Application/Production Support – Proficient
* Application Development - Proficient
* Application Integration – Proficient
* Quality Assurance - Proficient
* Business Analysis - Proficient
* Business Applications Knowledge - Proficient
* Business Continuity Risk Assessment — Advanced
* Business Continuity Testing Knowledge - Advanced
* Data Networking - Advanced
* Infrastructure Product Knowledge - Advanced
* IT Risk Management - Proficient
* Performance Testing - Proficient
**Professional Skills:**
* Excellent listening, written and verbal communication skills.
* Attitude – proactive, enthusiastic, positive, dynamic, delivery and quality focused.
* The ability to motivate others.
* Ability to understand both the broad and the detailed picture
* Excellent interpersonal skills (assertive but not confrontational)
* The ability to work within a large team, sometimes under stress, but always under control.
* Be prepared to fully commit outside of normal hours on a 7x24x365 basis.
* Crisis Management Skills
* Customer/Client Needs management
**Education and Experience-**
* Bachelor''s degree in Engineering, Computer Science, or Information Technology. Master''s degree in Finance, Computer Science, or Information Technology a plus.
* Application Support/Development experience in a multiplatform, multi-location, 7 x 24 environment
* Understanding of Financial and Banking applications or related business experience
* Internet application experience
* Experience of working with out-sourced/vendor-based s/w development.
* Experience on global/multi-site projects including facilitation of meetings with remote participants
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*Job:* Applications Support
*Primary Location:* SG-01-Singapore-1 Changi / 33171
*Organization:* CORPORATE & INVESTMENT BANK
*Schedule:* Full-time
*Job Type:* Standard
*Shift:* Day Job
*Employee Status:* Regular