Client Service Specialist, Emerging Markets - Temporary role - Private Bank - Based in Geneva-140055360
##
Job Description
JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 200,000 employees and operations in over 60 countries. It operates across four business segments including Corporate and Investment Banking, Commercial Banking, Asset Management, Consumer and Community Banking.
The Wealth Management division of JPMorgan Chase & Co. is part of the Asset Management business segment. It has offered for over 160 years customised solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world. With assets under management of $1.25 trillion, it is one of the largest asset and wealth managers in the world.
A Swiss regulated subsidiary of the JPMorgan Chase & Co. Group of companies, J.P. Morgan (Suisse) SA is a leading provider of asset & wealth management and global custody services, employing more than 750 people at both its Geneva headquarters and Zurich branch.
*Our Team*
The Private Banking Client Service Specialist (CSS) is the primary contact for all service related needs of a Private Banking client such as account opening, cash management and transfers. A CSS works with bankers, investment advisors, various product specialists and operations teams to deliver a seamless and integrated experience to our clients across all Private Banking services.
*The Role*
* Opening and closing accounts and ensuring necessary documentation is complete
* Reviewing and managing clients'' daily cash positions
* Managing daily client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures (e.g., mutual funds purchases/redemptions, securities free deliveries/receipts, FX, cash wires, account transactions inquiries, etc.)
* Maintaining client confidentiality at all times and developing intimacy with client
* Working as a partner with the integrated team (Bankers, Investment Advisors, etc)
* Researching, following up and resolving client inquiries and problems through effective interaction with clients, bankers, investment advisors, product specialists, operations areas, and other employees in a timely and professional manner
* Researching potential (or actual) fraud situations, errors, and losses to ensure prompt and accurate resolution
* Identifying cross-sell opportunities and escalating to bankers and product partners in order to provide advice to the client or to conclude a transaction
* Verifying and maintaining data quality as it relates to internal and external client hierarchy and account alignment
* Participating in special projects as assigned by Team Manager
##
Qualifications
* 1-2 years experience in the Financial Services and/or Banking industry preferred
* Proven client management skills
* Ability to work effectively as part of a team
* Strong problem solving skills
* Effective communication both orally and in writing, internal and external to the Bank
* Ability to multi-task, manage pressure, prioritize and remain detail-oriented
* Fluent written and spoken English required, French an asset
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
If you would like to pursue a career with JPMorgan Chase & Co.''s Middle East Department in Switzerland, please apply online providing a cover letter and CV in English.
Due to legal restrictions, we will only be able to consider applications from applicants with a valid Swiss work permit, or holding a Swiss or European nationality.
##
*Job:* Private Banking
*Primary Location:* CH-GE-Geneva-Rue de la Confederation 8 (CCA) / 03650
*Organization:* ASSET MANAGEMENT
*Schedule:* Full-time
*Job Type:* Standard
*Shift:* Day Job
*Employee Status:* Regular