Operations Manager Transactions Team- Overland Park, KS-140054332
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Job Description
**Transaction Team: Operations Manager**
**Retirement Plan Services**
**Summary**:
The overall responsibility of an Operations manager for the Transaction team is to lead, manage, mentor, and coach a team of specialists responsible for processing retirement plan transactions, such as loans and distributions. The manager''s goal is to provide the guidance, direction, tools and support necessary to deliver operational excellence to our clients. Major responsibilities include, but are not limited to:
**Major Responsibilities**:
* Attract, develop and retain staff; actively lead performance and talent management activities; celebrate accomplishments and recognize contributions; engage colleagues and staff in a shared vision; drive change; foster collaboration among groups
* Prepare and conduct regularly scheduled employee feedback sessions as well as formal performance appraisals
* Ensure all processes are documented, procedures are available, and training provided to all employees to ensure all employees have the tools and resources necessary to be successful
* Understand and manage budget and expenses
* Develop meaningful lead and lag measurements used to monitor client service, forecast future staffing needs, and report on service metrics on a weekly and monthly basis
* Calculate ratios used to determine the number of retirement plans per FTE to understand efficiency, productivity, and subsequent staffing requirements
* Accurately measure risk and ensure proper controls are in place for large dollar, high risk exposure, or sensitive client requests
* Participate in the acquisition of new business; provide sales support and assistance to the RFP team
* Understand all operational risks and ensure preventative / remediating steps are implemented. These steps could include the submission of Controlled Self Assessments (CSAs), Action Plans, revised processes / procedures, implementation of system improvements, and etc.
* Identify opportunities for process improvements and improved standardization including assessing operational process efficiencies in relation to current RPS procedures and ensuring best practices are implemented
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Qualifications
**Educations and Experience:**
* Bachelor''s degree or an equivalent combination of education and professional work experience
* 3+ years experience in people or project management required
* Familiarity with domain specific recordkeeping systems preferred
* Demonstrated ability to develop, build and maintain relationships with internal and external constituencies through strong influence, diplomacy and negotiating skills
* Excellent analytic, problem solving, business judgment and organization skills
** Competencies:**
* _Quality Decision Making_ **-** Identifies and understands problems or issues through analysis of multiple data sources to draw effective conclusions; chooses effective course of action consistent with available information; considers the broad business impact of decisions, not just the impact to oneself or the team.
* _Coaching for Results_ **-** Provides timely guidance and feedback to help others strengthen specific knowledge and/or skill areas necessary to accomplish specific objectives or tasks; helps to clarify the situation and expected behaviors; provides instruction and opportunities for observation; provides on-going feedback and reinforcement.
* _Managerial Courage_ **-** Shares thoughts and opinions even when they may be unpopular; delivers both positive and negative, timely feedback to others that is actionable; holds self and others accountable for their actions; comfortable taking negative action with direct reports when necessary.
* _Managing & Measuring Work_ **-** Clearly assigns or delegates responsibility for tasks and assignments; clearly defines objectives and parameters, expectations and measures of success for projects and tasks; monitors the process of work as well as progress toward completion and final results; implements feedback loops into the process and stays informed.
* _Building Team Success_ **-** Uses a flexible interpersonal style and effective methods to build a cohesive team; establishes direction for the team, ensuring a clear understanding of team importance, objectives and goals; develops and maintains an effective structure with clarified roles and responsibilities for all team members; facilitates goal accomplishment through appropriate resource allocation, continuous support and removal of barriers; appropriately involves team members in decisions and leverages unique talents of the team.
* _Developing People_ **-** Provides support and direction towards the development of individuals'' knowledge and skills to effectively facilitate their accomplishment of both current and future job responsibilities; partners with individuals on identifying and setting development goals; helps to identify development opportunities as part of the plan; provides continuous feedback on performance and progress and assists in the adjustment of development plans; ensures management team adheres to business defined talent management practices and procedures.
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
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*Job:* Technology
*Primary Location:* US-KS-Overland Park-Kansas City Campus / 50930
*Organization:* ASSET MANAGEMENT
*Schedule:* Full-time
*Job Type:* Standard
*Shift:* Day Job
*Employee Status:* Regular
*Corporate Brand:* J.P. Morgan