POSITION SUMMARY:
Responsible for managing the delivery of
Payroll services that are timely, accurate and compliant with Company policies
and regulatory requirements. Provide
guidance and support for processing of Compensation, Savings Plan, Benefits and
Time & Leaves and payment requests.
Implements payroll strategies and maintains operational procedures to
support payroll processing and reconciliations.
Responsible for the compliant management and reporting of overpayments
and fulfillment processes.
PRINCIPAL RESPONSIBILITIES:
• Responsible
for managing the delivery of Payroll services that are timely, accurate and
compliant with Company policies and regulatory requirements.
o Provide
guidance and support for processing of Compensation, Savings Plan, Benefits and
Leaves interface files and payment requests.
o Develops,
implements and maintains operational procedures
to support payroll processing and reconciliations.
o Responsible
for all reconciliations related to the preparation and processing of
Compensation and Equity, Benefits, Time & Leaves and payment requests.
o Management
of Interface processing controls and timely handling of interface and
processing errors.
o Ensure
the timely and accurate processing of all payroll cycles including the
monitoring of processing jobs and reconciliation to bank and GL report.
o Responsible
for the compliant management of overpayments and fulfillment processes
including claims, repayments and reporting
o Assures
operations and deliverables meet or exceed organizational objectives.
o Responsible
for the management, development, communication and continuous improvement of
processes for Payroll Operations activity.
o Support
payroll activity related to mergers & acquisitions.
o Create
and use metrics to drive performance, identify trends and process improvements,
as well as, escalate issues as appropriate with proposed solutions.
o Indentify,
plan and initiate process improvement initiatives; assist in the prioritization
of service center resources to complete them.
o Responsible
for the development of internal and external communications for payroll related
matters.
o Manage
reconciliation and control reports, including gross payroll, tax deductions,
benefit deductions, etc.
• Compliance
and Strategic Thinking:
o Provide
input into strategy planning sessions, participate in decision-making from a
practicality and implementation perspective.
o Responsible
for maintaining all compliance requirements for assigned Payroll
processes.
o Support
the development and execution of the SOX Program (404)
o Support
internal audits, external audits (PwC) and government audits.
o Liaise
with Operating Companies to discuss escalated issues, policies, procedures and
review service quality and metrics, make recommended adjustments as necessary.
• Organization
Development:
o Maintain
and enhance Payroll Service Center team performance to improve effectiveness
and efficiency and support strategic direction.
o Develops,
coaches and mentors a high performance motivated team.
o Sets
annual goals and develop effective career and development paths.
o Encourages
continuous learning design and implement customer service improvement
initiatives.
o Effectively
manage employee performance using established company tools/methodology. Provide input into recommend compensation,
recognition, transfer, promotion, or other personnel decisions. Assure that company policies and practices
are followed, and set an example for team members
o Recruit
and hire staff as appropriate.
• Perform
other duties as assigned.
Qualifications
KNOWLEDGE SKILL AND ABILITY
REQUIREMENTS:
BA/BS degree in Accounting, Business, Finance or related business field is required
10 to 14 years of related experience is
required
Additional knowledge, skills, abilities and
experience:
• Previous
experience in Payroll operations, accounting, or service center role.
• Significant
analytical skills.
• Excellent
verbal and written communication skills in order to communicate with customers,
peers, and vendors.
• A
sense of urgency in solving customer inquiries and requests to ensure timely
resolution and an ability to work effectively under pressure.
• Experience
in developing/improving Payroll processes to maximize efficiency & deliver
quality services
• Comfortable
in handling ambiguity and fluid situations, demonstrating a pragmatic approach
• Experience
of successfully managing multiple priorities & projects through successful
delivery & implementation
• Strong
interpersonal skills and the ability to interact skillfully and confidently
with internal stakeholders and colleagues to develop ideas, identify
opportunities, and influence outcomes.
• Proficient
understanding of payroll process controls, financial compliance, and
regulations
• Knowledge
of standard business practices and professionalism in a customer service
environment are essential.
• Ability
to work in a team based environment as a model of customer service, teamwork,
and leadership. Readiness to work with
team members to ensure coverage for our customers. Attention to detail is a
must.
• Strong
ability to lead, manage, mentor, and delegate as appropriate by disseminating
knowledge and techniques.
• Certified
Payroll Professional (CPP) or other designation is strongly desirable but not
required.
• Experience
with an ERP system (Payroll modules of SAP preferred)
• Experience
with Payroll applications (e.g., Empower, CIC-Plus, BSI Tax Locator, TALX)
preferred
• Exposure
to contact center applications (especially case management) preferred
• Ability
to influence others, identify problems and recommend course of actions.
• Experience
with Microsoft tools
• Demonstrated
ability to successfully provide feedback and coach associates on team regarding
difficult situations, while providing line of sight to desired outcomes and
standards
• Ability
to excel in a team environment using conflict resolution; problem solving,
strong leadership, modeling and facilitation skills.
• Ability
to maintain a professional and highly confidential attitude due to the nature
of this department
• Able
to multi task and meet deadlines
EXTERNAL AND INTERNAL INTERACTIONS:
This position will directly manage specific
Payroll operations to ensure an accurate, timely and financial compliant
payroll. This role will be responsible
for identifying and developing process improvements and efficiencies within the
Payroll services to ensure a J&J worthy experience to internal and external
stakeholders. This role must manage his or her duties with an end-to-end
process awareness and attention to upstream and downstream implications;
consequently, effective partnership with peers within the service center,
J&J colleagues outside the service center, and third party vendors outside
the company is critical.
Primary Location
Japan-Tokyo-To-Chiyoda
Organization
Janssen Pharmaceutical K.K. (7195)
Job Function
Payroll