## **JOB DESCRIPTION:**
【Abbott アボットジャパングループ/アボットジャパン株式会社】
※ご応募の際は履歴書・職務経歴書の添付をお願いいたします。
テクニカルサポートマネジャー（アボットインフォマティクス事業部）
https://www\.abbottinformatics\.com/jp/home
**【Primary Job Function】**
Provide high quality Services and Technical Support for STARLIMS products to STARLIMS customers and distributors/partners\. Focus on new product technology and functionalities in different areas\. Support is provided primarily via incoming emails and telephone calls\.
**Core Job Description**
+ Provide Services and Technical Support to STARLIMS customers and distributors/partners through email/phone\. Occasionally require to provide remote/onsite access Support on customers’ system environments\.
+ Familiar on new STARLIMS features in different areas\. As a regional expertise on advanced STARLIMS technology, especially on Instrument interfaces with STARLIMS SDMS and Fusion\.
+ Configure STARLIMS software and configure STARLIMS core product to address customer functional and workflow requirement\.
+ Record all activity in the company’s logging system and update cases in order that progress can be tracked with each ticket\.
+ Perform trouble shooting and implement solution to complex Technical issues\. ・Review cases for Technical complexity and make recommendations to team members with regards to escalation according to departmental best practice\.
+ Meet or exceed departmental goals for case management
+ Phone and emails response times and customer satisfaction scores\.
**【Position Accountability / Scope】**
+ Demonstrates expertise in a variety of the field's concepts practices and procedures\. May provide consultation on complex projects and is considered to be the top level contributor/specialist\.
+ Activities will be under the guidance of Project Manager, Technical Manager\.
+ Supervises and provides direction to other software engineers\.
+ Daily interaction with clients and peer resources\.
+ Must have skills to plan and schedule own work activities and coordinate activities with others software engineers\.
+ Involved with customer presentations customer training or internal training for STARLIMS personnel\.
**【Minimum Education】**
Bachelor of Science in Computer Science or similar engineering discipline including Software Engineering or Electrical Engineering is required\.
**【Minimum Experience / Training Required 】**
Industry experiences:
1\. At least 5 years of experience covering the entire software lifecycle in a team environment\.
Language Skills: Native in Japanese, good command of English\.
Computer Skills: Knowledgeable in technology including SQL, \.Net and C\#\. Expertise in database applications, particularly with Oracle and/or MS SQL Server a plus, both verbal and written
Mobility: Willingness and ability to travel frequently
Certificate Required: N/A
Other Special requirement:
Able to fast switch between different tasks with capability to perform good quality work under time pressure\. Very good oral and written communication skills as well as good time management skills are a must\.
【勤務時間】
・8:45～17:30（所定労働時間7時間45分・休憩60分）アボットジャパン株式会社
※職務によって以下の制度を適用する。
フレックスタイム制
【想定年収】
※経験・能力を考慮し、当社規定により優遇します
・昇給 年1回
・賞与
【諸手当】
通勤手当、住宅手当、営業手当、出張手当、等
【休日休暇】
完全週休2日制（土・日）、祝日、年末年始・夏期休暇、特別有給休暇、会社指定休日（年間休日125日）
【福利厚生】
社会保険（健康、厚生、労災、雇用）完備財形貯蓄、退職金制度、育児休暇、介護休暇、総合福利厚生サービス、TOEIC受験料補助、社員持株制度、団体生命保険、定期健康診断、契約保養施設
## **JOB FAMILY:** Tech Support\-Other
## **DIVISION:** STL STARLIMS
## **LOCATION:** Japan >Tokyo : Mita Twin Building West
## **ADDITIONAL LOCATIONS:**
## **WORK SHIFT:** Standard
## **TRAVEL:** Not specified
## **MEDICAL SURVEILLANCE:** Not Applicable
## **SIGNIFICANT WORK ACTIVITIES:** Not Applicable
**Abbott** is about the power of health\. For more than 125 years, **Abbott** has been helping people reach their potential — because better health allows people and communities to achieve more\. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life\. Whether it’s next\-generation diagnostics, life\-changing devices, science\-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health\.
The people of **Abbott** come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well\-being of millions of people\. They push the boundaries to help manage and treat some of life’s greatest health challenges\.
We invite you to explore opportunities at **Abbott** , to see if your talents and career aspirations may fit with our openings\. An equal opportunity employer, **Abbott** welcomes and encourages diversity in our workforce\.
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