**Requisition ID** 11924BR
**Job Title** Leader Service Engineer
**Location** Japan - Chubu HR-JP007
**Employment Category** Regular Full Time
**Duties & Responsibilities** **Duties & Responsibilities:**
Within the Japan GSO system support team, the leader of service engineers in Chubu office (Nagoya prefecture) who is familiar with tester maintenance on the Eagle/Magnum test systems is the key technical resource for Denso and Toshiba customers, EBU, NBU, Teradyne sales and GSO related to application and service businesses on Eagle/Magnum tester platform.
Responsible for the day to day maintenance work, resource management and information sharing. Required as a customer window person closely working with Teradyne application and sales team. Empowered on escalation processes between EBU/NBU and Teradyne internal members who involve in the projects.
The day to day maintenance service is a must in the customers' production line with Eagle/Magnum test systems based on the test system delivery, parts replacement and PUP.
Creates awareness within strategic supply base of Teradyne EBU/NBU technology needs while maintaining awareness of shipment inspection procedures and quality assurance system trends. QA process improvement is necessary if needed to be.
+ Consultwith internal GSO organizations, sales team and EBU in the U.S. concerning the customer's need, requirement daily base. Provides guidance with corrective action plans to GSO internal team with the identification of test system situation located in the customer side.
+ Responsible for the identification of high-risk incident, situation and issues in the system maintenances in the customers. Work together with the sales and GSO internal team to develop risk aversion or mitigation plans including EBU and/or NBU people involved.
+ Manages ongoing product quality and reliability issues with the internal base. May implement corrective action and develop alternative solutions as needed.
+ May perform tracing/searching system reliability issues in the internal system to identify to being improved in QA process.
+ Responsible for working closely together with internal GSO, contact with sales team and EBU/NBU in the U.S. on the solution. On an occasional basis, this may require the coordinator to work non-standard hours.
+ Responsible for customer visit daily basis and internal information sharing, weekly team meeting.
+ Responsible for managing shipment status of the tester instruments sent from EBU/NBU with appropriate calibration certificate and other document in place.
+ The work location is Teradyne Japan Chubu office to support Denso, TOYOTA, Toshiba and others.
+ PositionField Service EngineerGroupGSO System Support GroupLocation中部オフィス（名古屋）Duties &Responsibilities半導体テスターの設置、移設半導体テスターの保守、メンテナンス、予防保全海外との共同プロジェクト実行Basic Qualifications, Experience, Skills①：フィールドエンジニアとしての経験(実務経験３年以上)②：電気回路の初歩的な基礎③：コミュニケーション能力 顧客との技術交渉、金銭的な交渉④：英語力（読み書き、日常程度の英会話（TOEIC 550点、GTEC450点以上が望ましい）⑤：測定器の使用経験 ・測定機を使用した評価(オシロスコープ、マルチメータ etc)
**Basic Qualifications, Experience, Skills & Education Required**
**Basic Qualifications, Experience, Skills:**
Business English skills (verbal and written) is a must
Outstanding written and oral communication skills
Proven 3+ years experience in similar or related roles
Experience with tester maintenance work is a plus
Required Microsoft Office suite
Strong organizational, team work and multi-tasking skills required.
**Position Subject to ITAR controls** No
**Relocation Available (Some relocation assistance has been approved for this role)**
No
**Shift** 1st
_The above listed position may involve access to export controlled technology and may be subject to export licensing requirements prior to employment._
_ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370- 3041 or contact them at HR.Service.Center@teradyne.com for additional assistance._
_Teradyne is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor._