London,
Lloyds Banking Group
Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.
LBG is the UK's leading digital bank, with over 11 million active online customers across our three main brands, as well as the UK's biggest mobile bank. LBG is also the only UK bank to have Digital representation at GEC level; it places Digital at the heart of the bank's strategy.
Our culture in Group Digital brings together smart, talented, driven people from diverse backgrounds; people are at the core of who we are. Your ability to connect with your team, provide innovative solutions and support the creation of an environment where all can thrive is critical to your success.
With the Group's promise to Help Britain Prosper, we're undertaking a three year programme to invest £1 billion in Digital Transformation. 52% of the Group's Retail, Consumer Finance and Insurance products are now met digitally. It's where our customers are choosing to be, and naturally it's a huge focus area for the bank.
The Innovation and Digital Development Team play a pivotal role in building the future digital competitive advantage for LBG - to transform Lloyds Banking Group's capability to be the best bank for customers, to drive new and protect existing revenue and to drive a low cost operating model.
This is an exciting opportunity to join the Market Insights team in the Innovation and Digital Development directorate and work with a group of pathfinders and trailblazers shaping the future of the bank.
It is crucial to the success of Group Digital that our systems and capabilities meet the future needs of customers and colleagues. The Insight Architecture team is responsible for ensuring that Group Digital can identify & leverage opportunities within this rapidly developing domain
Working through the delivery lifecycle and with colleagues from across LBG, the Architecture team are responsible for definition and rollout of design patterns & standards across Group Digital. They provide SME support to a range of stakeholders and this role will ensure change initiatives leverage data, insight & analytics to drive personal and commercial customer engagement. Experience is needed to anticipate key requirements
This is an exciting opportunity for a high calibre individual with strong architectural skills and a good understanding of the analytical domain to join a function within Group Digital, working alongside a team of talented specialists from a variety of backgrounds to develop a set of highly sought after transferable skills.
KEY ACCOUNTABILITIES:
*Requirements Elicitation and Stakeholder Management; Proactively seeks ways to identify metrics that can be used to derive unique insight and help drive their adoption. Advocates a data driven approach to new product development.
*Patterns, Standards & Reference Materials; Identify strategic needs and the framework required to support business understanding of digital customer engagement across all Group Digital businesses. Define data collection, management & usage patterns & standards. Identify strategic opportunities to align Group Digital with standards and technologies deployed elsewhere within the group
*Consultancy Advice; Is regarded by peers as an SME in data, insight & analytical excellence.
*People and Self Development; Leads and develops team members to create a high performing team. Contributes to the development and performance of the wider digital analytics and insight community.
*Risk; Continuously evaluates programme / projects for digital analytics and insight, financial and people risk and regulatory compliance and takes appropriate steps to mitigate.
SKILLS REQUIRED
*Awareness of the challenges and opportunities within a data rich digital organisation
*Experience of working with legacy platforms
*Understanding of the current and future regulation surrounding the collection and use of personal and business customer information
Architectural
*Commercial experience in delivering analytical solutions that focuses on one or more of the following areas will be beneficial: Digital Data Collection, Digital Data Management, Data Visualisation, Predictive & Prescriptive Analytics
Domain Expertise
*Knowledge of the end to end data lifecycle, encompassing data collection, management, descriptive & predictive analytics and data driven customer interactions
*Knowledge or experience of key domain trends including NOSql, Streaming / Lambda concepts, and Hybrid Transactional/Analytical processing
*Awareness of the operational management of algorithms for next best action
*Knowledge of key domain vendors and technologies; on-premise and cloud based
Business Acumen
*Strong conceptual and strategic thinker with good intellect
*Able to identify opportunities to develop new data driven 'products' for customers and colleagues