Nottinghamshire,
SCC
Permanent
Excellent Salary and Package
Location: Nottingham
At SCC we empower our people and customers to excel and put excellence into action every day. Everyone who works here has the opportunity to inspire progress and realise ambitions.
We are SCC - great things happen when we work together.
SCC is Europe's largest independent IT infrastructure and Solutions business. As Managed Services Provider of the year 2015, we are the leading strategic partner to all major technology vendors. With over 5,000 employees across Europe, we support in excess of 5 million users across more than 2500 customers in 50 countries. We have even won awards and are in the Top 3 for UK Data Centre and Cloud Services.
Through our devotion to make IT work for our customers to improve the way they do business, there has over been a better time to join our highly effective, lean and fast-moving business. As a driver of innovation and opportunity, we are looking for talented individuals who want to accomplish ambitions we at SCC can make possible.
Overall job purpose:
The Delivery Manager will provide leadership, drive and focus in the delivery of SCC's Delivery function.
The position will lead technical delivery teams within Design & Delivery, delivering solutions as specified by the Design team ensuring customer satisfaction at every opportunity.
Main Duties of Job:
Day to Day Management of the Delivery team.
Provide leadership, guidance & support to the team managers in delivering the best possible service to SCC and its customers.
Act as escalation point for Delivery issues.
Define, agree and drive continual service improvement ensuring service delivery continues to exceed expectation.
Define, recommend & budget for service improvement opportunities.
Ensure the teams roles and responsibilities are clear and that collaboration across the business & department continues to ensure a joined up delivery team.
Directly interact with clients, account managers, technical teams, support teams and 3rd parties as required.
Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions.
To provide proactive drive and guidance to the team in order to improve process and procedures.
To adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
Provide a courteous service and professional approach to customers and to the delivery of allocated tasks as required.
To perform any other duties from time to time that may be required by your line Manager.
Skills, Knowledge & Experience:
Ability to provide leadership, guidance and management of technical teams.
Excellent all round IT Infrastructure and Operations knowledge.
Excellent all round understanding of multiple technologies and the elements of an End to End service (Workstation, application, network, virtualization, storage). Ability to inspire, lead and provide guidance to technical engineers and teams in best practice in IT operational Environments.
Excellent communications skills, both oral and written.
Ability to disseminate the right level of technical or solution information intended for the correct audience.
Excellent documentation skills across Technical, process and customer facing documentation.
Strong customer facing experience.
Confident character with the ability to deal effectively from senior level management down to junior Technical Engineer level.
Commitment to exceed customers' expectations.
Why work at SCC?
We know that our people make us possible - and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance - and save a little bit of money along the way.
Interested then call Andrea Hoffman.