Lancashire,
Resource Solutions - Xerox
Purpose:
The Transition Manager is responsible for the successful implementation of new business contracts.
The Transition Manager supports the pursuit of new business crafting transition and transformation plans as part of the proposal.
The key focus is to coordinate and facilitate the transfer of ownership and risk management from the incumbent provider to the service delivery teams.
The Transition Manager is accountable for delivering all elements of total service transition project to required timeframes, quality and budget.
Scope:
The Transition Manager will:
Lead the planning and execution of transition plans for total project portfolio of typically $15-$20M+.
Ensure risk within each transition project is pro-actively identified and mitigated.
Manage the relationship with the customer, partner(s), subcontractor(s) and other Xerox stakeholders.
Lead a team of resources assigned to the transition project.
Primary Responsibilities:
Project Delivery Management:
Provides transition leadership and support for new business opportunities in pre-sales phases on large, complex and global deals at customer meetings, presentations, etc.
Responsible for implementing new services from identifying resource requirements, timeframes and deliverables per business case, through planning and deployment of Xerox and sub-vendors services and sign-off.
Works closely with the bid/project, 3rd party and service delivery teams throughout the new business life cycle and owning the project related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s).
Develops and owns transition communication plan to ensure consistent understanding of transition progress vs. plan with all key stakeholders.
Client Relationship:
Act as the primary contact for the customer maintaining close communication to ensure delivery to schedule and issues addressed.
Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction. Ensures information systems and structures to achieve SLA are in place.
Adhere to service implementation and delivery best practice, reviews and processes in line with Service Delivery governance guidance.
Project Resource Management:
Defines and ensures appropriate resources to form delivery team for new service contracts. Work in partnership with pre-sales teams and service delivery teams.
Develop and mentor project managers and other project team members to defined level of competencies, standards and certifications
Xerox Corporation is a $22 billion, leading global enterprise for business process and document management with over 140,000 employees serving customers in 160 countries. Through its broad portfolio of technology and services, Xerox provides the essential Back Office support that clears the way for clients to focus on what they do best - their real business.
Headquartered in Norwalk, Connecticut, Xerox provides leading edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data process, HR benefits management, finance support and customer relationship management services for commercial and government organisations worldwide.
At Xerox, we believe diversity goes beyond race and gender. It celebrates and values differences in age, outlook, cultural background, lifestyle, physical ability and sexual orientation. We have been rated as one of the Top 10 companies in hiring minorities, women, disabled and gay and lesbian employees. We welcome applications from individuals with disabilities and will look to make reasonable adjustments or find alternative solutions to accommodate any disabilities wherever possible.