Swindon,
Nationwide Building Society
Introduction
We need:
- A Trade Liaison Specialist
- Based at our Head Office in Swindon
- £29,905 - £38,212 a year dependent on skills and experience
- Permanent, full time position, 35 hours a week
Payments play a critical role in delivering the right outcomes for our members. At Nationwide our mission is to provide members with the ability to make payments the way they want, on time, every time, safely and commercially.
The successful individual will be able to read the political and market environment to create a clear understanding of requirements and plans, which will enable Nationwide Payments to manage its position with the number of trade associations and policy makers and support delivery of the corporate plan.
Who we're looking for
A subject matter expert in payment market advancements with the ability to support Nationwide's presence and coverage at Payments Trade Association meetings. When required, will deputise for the Trade Liaison Senior Manager at key trade forums.
As a minimum requirement you'll:
- Have significant experience and knowledge of the Payments Industry
- Have strong communication skills and be confident to speak publicly and present in a Regulatory and Trade environment
- Understand how regulators and Trade Associations work and how decisions made at market level impact the customer journey
- Have significant experience of stakeholder and relationship management
- Be able to identify potential problems and analyse complex information and data, where appropriate escalate this to the Senior Manager
- Have experience of producing business reports and papers and be skilled at persuasive writing and presenting papers in an academic way
- Be skilled at producing engaging PowerPoint presentations, for use at senior level internally and externally, coupled with strong IT and MS excel and business systems
- Have strong influencing skills and be able to manage challenge under pressure
- Work with a degree of ambiguity and make decisions to recommend a way forward
What you'll be doing
- Prepare for trade association forums and governance meetings ensuring all relevant reports and views are sourced to accurately represent the Society's position at key Trade meetings
- Create and manage a Customer Relationship Management system for maintaining critical business contacts and meeting schedules
- Work with the Trade Liaison Senior Manager to enable debate on key payment issues at industry levels that impact the Society
- Understand the change portfolio at external market level and keep the Payments Team informed of any key or relevant industry developments
- Collect and source insights from market meetings to add value to the Payments statistical insight.
- Interact with cross-Nationwide association liaison groups to share information
- Support the Senior Manager to present information to other internal functions, including Product, Risk and Regulatory, which may have consequential impact on future decisions
- Deputise for the Senior Manager when required
- Work with the Payments Technical Services Team, Risk and the Service Team as a key SME providing advice and guidance for projects and BAU delivery
- Be responsible for production of reports and slide decks, including seeking commentary additions from relevant areas
- Regular review of internal and external stakeholders to ensure the Society is represented at the right committees
The extras you'll get
If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide. As well as your salary, there's life assurance, a pension and a recognition and rewards scheme. We think it's a great place to work, and we're not afraid of giving you praise when you've done well.
Why work for us
At Nationwide we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.
We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.
To apply for this role please click the APPLY button.