Findlay, Ohio
Gabe's
Company Description:
Our history of bringing the best value to customers started way back in the 1923, when Z.G. Gabriel started peddling merchandise in the tiny towns in the hills of Southwestern Pennsylvania. A Lebanese immigrant, Z.G. saw the need for people to find affordable clothing, and made it available to them. That's how our story begins, with ingenuity and a drive to deliver for our value-minded customer. Two of Z.G.s sons, Art Sr. and James Gabriel, opened their own store in 1961 and began expanding from Morgantown, WV to several locations throughout Pennsylvania, Maryland, Ohio, and Virginia.
Today, Gabes is poised for future and steady growth. Our entire team at Gabe's shares the common goal of making Gabe's A Great Place to Work & A Great Place to Shop by providing Great Styles, Famous Brands, at Amazing Prices!
We see our future expanding and we want you to be a part of it! . As a part of the Gabe's organization, you will have the opportunity to learn and grow, and become a critical part of our future growth and company potential. The future is bright and we invite you to join us! We are opening more stores each year, and bringing value to new customers as they experience Gabe's way of doing business for the first time. The spirit of what Z.G. Gabriel started in 1923 lives on today.
Job Description:
JOB DESCRIPTION
Job Title:
ASSISTANT STORE MANAGER
Department: Operations
Location: Store
PURPOSE: Lead a team that promotes great styles, famous brands, and amazing prices. Provide leadership to your team and support to the general manager that drives the customer experience, operational excellence, and total store results; one of the driving forces of excitement behind our product assortment, ensuring product is available and presented in a compelling manner at all times. You are seen as a champion of change, motivating to others, you act with integrity in your decisions. You ensure Gabe's is a great place to work and a great place to shop! Your success comes from your belief that everything we do is for the customer.
WORKING RELATIONSHIPS: Report to the general manager and supervise your direct reports - fashion coordinators and great styles crew. Work closely with partners in the store to drive sales, customer loyalty, and operational efficiency, and communicate with peers and business partners.
Responsibilities:
Elevates store visual standards and merchandising to support the customer experience
Educates team on driving results through customer service standards, product placement, and merchandising
Accountable for merchandising standards, marketing standards, and cleanliness in their departments
Drives store awareness of visual and marketing standards
Builds customer loyalty
Leads and models all customer service behaviors
Collaborates with general manager to execute actions needed to enhance or improve customer survey results
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Responsibilities:
Sets, monitors, and measures department sales goals and performance
Audits department for markdowns, marketing, and price accuracy
Makes strategic business decisions by developing short term action plans to support long term store strategies
Supports and assists in execution of store strategy for Asset Protection awareness and education to minimize loss
Accountable for meeting the store compliance and audit requirements in their departments
Adheres to and has awareness of store expense goals
Champion Change - Understands different kinds of change; motivates others to welcome change; manages the change process while maintaining operating effectiveness; establishes processes to ensure the success of change.
PEOPLE
OPERATIONAL EXCELLENCE
Responsibilities:
Communicates hiring needs to store manager or customer experience manager for their departments
Hires, trains, and leads retention of coordinators and crew members
Models the open door policy and fosters an environment of open and honest communication
Models respect and professional behaviors in all interactions
Motivates others through recognition
Partners with store leadership team to minimize store turnover by identifying key people issues in their departments
Assesses training and growth opportunities in departments and creates a development plan for team
Assesses fashion coordinators performance and delivers mid-year and yearly performance reviews
Addresses poor performance or policy violations in direct reports and crew members including coaching and counseling up to termination
Hiring & Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Integrity & Trust - Is widely trusted; is seen as direct and truthful; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Responsibilities:
Ensures new product shipments are properly placed, within a timely manner
Ensures store teams understand how to place new products and how to make replenishment decisions
Ensures best practices are followed to drive maximum productivity
Ensures proper use of fixtures in the store to company standards with awareness of fixtures available
Ensures merchandising communications and initiatives are planned and executed for their departments
Participates in walk through of departments with store manager and with fashion coordinators to identify strengths and opportunities
Partners with store leadership team on seasonal product flow
Monitors, maintains, and follows company policies and procedures
Maintains an overall awareness of store maintenance
Maintains a working knowledge of all areas of the store
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-lined oriented; steadfastly pushes self and others for results.
Managing & Measuring Work - Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
QUALIFICATIONS
PERFORMANCE MEASURES
BA/BS degree or equivalent experience
Previous Big Box experience (3 years)
Demonstrates ability to improve customer satisfaction and drive customer loyalty
Proven ability to effectively delegate, follow up, and communicate with all levels of the organization
Demonstrates ability to manage complex and competing priorities using time management and organization
Demonstrates ability to assess talent, coach, develop, and manage performance
Demonstrates business acumen with strong strategic and analytical skills
Proven ability to build connected teams and inspire trust and rapport with direct reports
Detail oriented and fashion forward
Schedule flexibility to include evenings, weekends, holidays, and non-business hours
Proven ability to drive sales results and improve sales performance
Ability to stand for long periods of time, and lift moderate weight (up to 50 lbs.)
Margin
Total Store Sales Performance
Profit & Loss
Shrink
Payroll
Customer Experience