2016-08-16

Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company’s portfolio of twelve world-class global brands is comprised of more than 4,250 managed, franchised, owned and leased hotels and timeshare properties, with more than 700,000 rooms in 93 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Curio – A Collection by Hilton, Canopy by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors.

Receptionist – EMEA

Job TypeFull Time

QualificationOND   BA/BSc/HND

Location Lagos

Job Field Hospitality / Hotel / Restaurant

Job Description

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

Demonstrate a high level of customer service at all times

Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry

Completed high school certificate or equivalent

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

Previous experience in cash handling

Sales Executive

Job TypeFull Time

QualificationBA/BSc/HND

Location Lagos

Job Field Sales / Marketing

Job Description

A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

What will I be doing?

As Sales Executive, you analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analyse local market trends and competitor activity to identify new business leads

Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams

Negotiate room rates/packages with corporate clients

Develop and implement creative local marketing channels, including social media channels

Prepare company contracts for the hotel in accordance with current business and pricing conditions

Work within current business strategies and recognising potential opportunities

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs

Attend Sales events, as required

Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads

Answer customer queries in a prompt and professional manner

What are we looking for?

A Sales Executive serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work under pressure and under own initiative

Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market

Knowledge of hospitality

Passion for sales and for achieving targets and objectives

Head Chef

Job TypeFull Time

QualificationOND   BA/BSc/HND

Location Lagos

Job Field Hospitality / Hotel / Restaurant

Job Description

A Head Chef is responsible for managing all aspects of the kitchen to deliver an excellent Guest and Member experience while seeking customer feedback, training staff, controlling costs, and covering all business needs

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

What will I be doing?

As a Head Chef, you are responsible for managing all aspects of the kitchen to deliver an excellent Guest and Member experience. A Head Chef will also be required to ensure that all operational, quality, and administrative functions are carried out properly. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage all aspects of the kitchen including operational, quality and administrative functions

Actively seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner

Ensuring adequate resources are available according to business needs

Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislation

Control costs without compromising standards, improving gross profit margins and other departmental and financial targets

Ensure team members have an up-to-date knowledge of menu items, special promotions, functions and events

Maintain good communication and work relationships in all hotel areas

Ensure that staffing levels are maintained to cover business demands

Ensure monthly communication meetings are conducted and post-meeting minutes generated

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the kitchen team

Comply with hotel security, fire regulations and all health and safety and food safety legislation

Ensure maintenance, hygiene and hazard issues are dealt with in a timely manner

Manage financial performance of the department so all planning is in line with hotel objectives

Ensure food control systems are adhered to so margins are on target

Regular review of all menus with Food and Beverage manager to confirm offerings are in line with market trends

Be environmentally aware

What are we looking for?

A Head Chef serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Catering experience in managerial capacity

Experience managing a kitchen and developing staff

Experience managing food costs

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Committed to delivering a high level of customer service

Ability to work under pressure

Intermediate food hygiene qualification

Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous kitchen experience in similar role

Passion for foodKnowledge of current food trends

Advance food hygiene qualification

High level of IT proficiency

Executive Lounge Receptionist

Job TypeFull Time

QualificationOND   BA/BSc/HND

Location Lagos

Job Field Hospitality / Hotel / Restaurant

Job Description

An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

Job Requirement

What will I be doing?

As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints

Process accurately check-ins and check-out

Ensure that all Guest supplies and amenities are offered and replenished to the required standards

Stay current with all hotel services as well as VIP requests and special events

Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity

Project a professional manner with an emphasis on hospitality and Guest service

Comply with Hotel security, fire regulations and all health and safety legislation

Executive tasks as instructed by the Executive Lounge Supervisor or Manager

Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Executive Lounge Receptionists serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Front Office experience in the hotel, leisure or retail sector

Calm, efficient and organised

Excellent personal presentation and communication skills

A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in Executive Lounge in a hotel environment

Multi-lingual

Night Manager – EMEA

Job TypeFull Time

QualificationBA/BSc/HND

Location Lagos

Job Field Hospitality / Hotel / Restaurant

Job Description

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

Job Requirements

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards

Serve as a point of contact for regular and VIP Guests

Complete Night Audit duties

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel

Manage, record and promptly resolve issues or emergencies that arise

Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

Act in accordance with all security and emergency procedures and manage the instigation of these, as required

Compile adequate handover to Early staff / Duty Manager

Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Conduct annual and mid-year Appraisals with Team Members

Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

Assist other departments, as necessary

What are we looking for?

Night Managers serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail

High level of IT proficiency

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in the hotel industry

Previous experience with Front Office Management Systems

Previous experience with cash handling

Food and Beverage Supervisor

Job TypeFull Time

QualificationOND   BA/BSc/HND

Location Lagos

Job Field Catering / Confectionery

Job Description

A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

Job Requirements

What will I be doing?

As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise Food and Beverage Outlet operations

Communicate and delegate tasks to the team

Ensure compliance of brand standards

Manage guest queries in a timely and efficient manner

Represent needs of the team

Assist Food and Beverage management with achieving financial targets

Assist Food and Beverage management with training and development of team members

Assist with annual and mid-year appraisals with team members under your responsibility

Comply with hotel security, fire regulations and all health and safety legislation

Be environmentally aware

Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Food and Beverage Supervisor serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Food and Beverage experience

Committed to delivering high levels of customer service

Positive attitude

Good communication skills

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in hotel industry

Previous experience in supervising and/or delegation

Willingness to develop team members and self

Guest Relations Manager

Job TypeFull Time

QualificationOND   BA/BSc/HND

Location Lagos

Job Field Hospitality / Hotel / Restaurant

Job Description

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

Job Requirements

What will I be doing?

As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Meet, greet and direct Guests who enter the lobby area

Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner

Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations

Manage, record and resolve promptly Guest or customer complaints

Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge

Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate

Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest

Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget

Maintain good communication and work relationships in all hotel areas

Maintain staffing levels to meet business demands

Attend all Reception meetings and Executive Lounge Meetings

Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Assist with other departments, as necessary

What are we looking for?

Guest Relations Managers serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous managerial experience in a customer service function

An ability to listen and respond to demanding Guest needs

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure

Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer service function or a similar role

A passion for delivering an exceptional level of Guest service

High level of IT proficiency

Bell Attendant

Job TypeFull Time

QualificationOND   BA/BSc/HND

Location Lagos

Job Field Hospitality / Hotel / Restaurant

Job Description

A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

Job Requirements

What will I be doing?

As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

Greet and escort arriving and departing guests to and from their accommodations

Retrieve and transport guest luggage

Inspect guest rooms and acquaint guests with these rooms and their features

Respond to guest inquiries and requests in a timely, friendly and efficient manner

Organize and store luggage, as needed, according to guidelines

Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

Bell Attendants serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Positive attitude and communication skills

Ability to work flexible hours

Ability to work under pressure

Ability to work on own and as part of a team

Commitment to respond to Guest requests and deliver high levels of service

Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience as a Bell person

Previous experience working within a hotel

Bar Supervisor

Job TypeFull Time

QualificationOND   BA/BSc/HND

Location Lagos

Job Field Hospitality / Hotel / Restaurant

Job Description

A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

Job Requirements

What will I be doing?

As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maintain an effective bar service with an emphasis on high quality, efficient service

Check that Guest service standards are set, implemented and monitored, and continuously evaluated

Set-up of the outlet in accordance with the pre-determined standards of the operation

Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly

Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it

Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied

Ensure all Team Members are impeccably presented and adhere to the correct uniform standards

Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures

Complete all necessary administration in accordance with Company procedures relating to all staff members

Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

What are we looking for?

A Bar Supervisor serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A warm personality, attentive and smartly presentable

An ability to listen and respond to demanding Guest needs

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Committed to delivering high levels of customer service

Ability to work under pressure

Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Customer Service experience in a supervisory capacity

Passion for delivering exceptional levels of Guest service

A basic level of IT proficiency

Bar Manager

Job TypeFull Time

QualificationOND   BA/BSc/HND

Location Lagos

Job Field Hospitality / Hotel / Restaurant

Job Description

A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

Job Requirements

What will I be doing?

As a Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maintain an effective bar service with an emphasis on high quality, efficient service.

Check that Guest service standards are set, implemented and monitored, and continuously evaluated

Set-up of the outlet in accordance with the pre-determined standards of the operation

Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly

Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it

Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied

Ensure all Team Members are impeccably presented and adhere to the correct uniform standards

Evaluate the performance of the Team ensuring the highest standards of service are given at all times

Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner

Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton Worldwide University and the Hotel training Calendar

Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures

Adhere to the Company disciplinary policy when necessary

Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence

Complete all necessary administration in accordance with Company procedures relating to all staff members

Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office

Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained

Meet or exceed the monthly drink profit margin target

What are we looking for?

A Bar Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Customer Service experience in supervisory or above capacity

A warm personality, attentive and smartly presentable

An ability to listen and respond to demanding Guest needs

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Committed to delivering high levels of customer service

Ability to work under pressure

Flexibility to respond to a range of different work situations

A medium level of IT proficiency is required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in similar role

Passion for delivering exceptional levels of Guest service

Restaurant Manager/ Outlet Manager

Job TypeFull Time

QualificationBA/BSc/HND

Location Lagos

Job Field Hospitality / Hotel / Restaurant

Job Description

A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

Job Requirements

What will I be doing?

As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage Restaurant operations

Maintain exceptional levels of customer service

Recruit, manage, train and develop the Restaurant team

Manage guest queries in a timely and efficient manner

Work within budgeted guidelines in relation to Food and Payroll

Drive sales to maximize budgeted revenue

Develop menus with other members of Food and Beverage team

Accountable for monthly stock takes

Incentivise team members to maximize sales and revenue

Set departmental targets and objectives, work schedules, budgets, and policies and procedures

Evaluate guest satisfaction levels with a focus on continuous improvement

Ensure communication meetings are conducted and post-meeting minutes generated

Be environmentally aware

Assist other departments wherever necessary and maintain good working relationships

Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Restaurant Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Management and/or supervisory Food and Beverage experience

Able to meet financial targets

Ability to comply with all Food and Beverage brand standards

Ability to work under pressure

Excellent grooming standards

Willingness to develop team members and self

Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Degree in relevant area

Passion for delivering exceptional levels of guest service

Bartender

Job TypeFull Time

QualificationOND   BA/BSc/HND

Location Lagos

Job Field Hospitality / Hotel / Restaurant

Job Description

A Bartender engages our guests during their visit, receives/serves orders and ensures brand service standards are met to the highest quality.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

Job Description

A Bartender engages our guests during their visit, receives/serves orders and ensures brand service standards are met to the highest quality.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

Job Requirements

What will I be doing?

A Bartender will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards:

Receive orders and serve customer requests completely in a timely manner

Create and serve a range of beverages including classic cocktails, mixers, beer, wine and soft drinks etc.

Take food orders and assist the floor team with deliveries as required

Understand menu content, any menu changes, and promotional activities

Keep your service area clean, tidy, and well-prepared

Efficiently manage the proper settlement of all customer accounts

Answer guest queries in a polite and helpful manner

What are we looking for?

A Bartender serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience within a cocktail bar environment

The ability to create classic cocktails

Flexibility in hours as you will be working rostered shifts, especially on weekends

Exceptional personal presentation and communication skills

Flexibility to respond quickly and positively to a range of work situations

Passion for delivering exceptional levels of guest service

The post Career Opportunities at Hilton Worldwide (12 Positions) appeared first on Jobs in Nigeria - http://jobsinnigeria.careers.

Show more