Posted: 09/11/2015 | Employer: Bobcat Company
Build Your Future with Bobcat and Doosan! We want people with...BIG goals, BOLD dreams and an INNOVATIVE spirit! Publications Technology Coordinator Bismarck, ND OBJECTIVE Ensure that the technologies, processes and systems used by the Service Publications Department to communicate with Bobcat dealers and customers are adequate to meet the changing needs of the company. Create and maintain standards, work instructions and manual outlines in order to maintain consistency in the manual creation process. Collaborate with Bobcat dealer and customer web site development teams to represent the interests of the Bobcat Service department. RESPONSIBILITY Publication Standards Development and Implementation Develop and update publication document standards, work instructions, style guides and outlines to be used in the creation of new manuals. Coordinate with functional Service Publications leads in other geographic regions to ensure that standards meet the global needs of the company. Coordinate implementation of Bobcat Service Publications standards with external publication contractors to ensure that the content they develop meets the company's needs. Administer the Aftermarket Service Standards site and publish new and updated publications standards, work instructions and outlines. Service Publications Production and Distribution Support Support the document distribution and archiving processes for content created or supported by the Bobcat Service department and distributed via the Bobcat Service Library, USB Service Library or other distribution methods. Provide training and technical assistance to personnel in creation of FrameMaker, XML and PDF files as needed. Monitor the manuals and documents provided by outside contractors and provide feedback to those contractors to ensure that they meet the standards specified by Bobcat Company. Work with outside publishing suppliers to ensure that manuals that are printed or provided in electronic format to Bobcat dealers and customers meet Bobcat Company’s requirements. Dealer Portal Web Site Content Management Collaborate with all functional areas in the Service department to ensure that relevant service related content is made available to Bobcat dealers via the Dealer web portal. Collaborate with dealer portal development team as the primary representative from the Service department. Bobcat.com and Customer Focused Service Site Content Management Collaborate with all functional areas in the Service department to ensure that relevant and appropriate service related content is made available to Bobcat Company customers via the Bobcat.com public web site and other customer facing sites such as social media or customer portals. Collaborate with E-marketing web site development teams as the primary representative from the Service department to represent Bobcat Service interests. Bobcat Service Library Technical Support Act as the Administrator for the Bobcat Service Library by collaborating with internal IT resources and outside technology contractors to ensure that the online and USB libraries are maintained and updated to meet changing technological requirements.Create and maintain user instructions and troubleshooting guide for the Bobcat Service Library and monitor the dedicated feedback e-mail and respond to issues related to the Bobcat Service Library. Publications Technology Support Act as a subject matter expert on all technologies and software used to create and distribute content created by the Service Publications team. Examples include: Adobe FrameMaker, Microsoft SharePoint, Content Management System(s), pdf document security procedures, Bobcat Service Library (online and USB version). KNOWLEDGE / EDUCATION / EXPERIENCE Bachelor’s Degree – Communications or related field. 2 -5 years’ business experience. Specialized training in document creation and publishing software. Adobe FrameMaker experience preferred. Dealer or customer facing website content creation experience preferred. Experience with Bobcat Company publications development technology and other emerging technologies preferred. Excellent verbal and written communication skills. Strong teamwork and cross-functional collaboration skills. Effective organizational, prioritization and planning skills. The world-renowned brands that make up Doosan Infracore Construction Equipment produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Infracore Construction Equipment is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do. Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263. Doosan is not seeking assistance or accepting unsolicited resumes from search firms/agencies for this employment opportunity unless contracted with the Staffing Department. Agencies must work directly with Staffing as the primary point of contact and follow the Doosan application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Doosan via-email, the internet or directly to hiring managers at Doosan in any form without a valid written agreement in place will be deemed the sole property of Doosan, and no fee will be paid in the event the candidate is hired by Doosan as a result of the referral or through other means. Note: Any agreement entered into with Doosan before September 2010 is null and void. Search firms are essential to the recruitment and staffing efforts at Doosan and we value the partnerships we have built with our preferred vendors. For this reason, Doosan has established and regularly maintains a preferred vendor list. Thank you for your cooperation on this matter.