Posted: 05/04/2015 | Employer: Rice Memorial Hospital, Willmar, MN
Clinician Full time Days with Great Benefits!JOB TITLE: Clinician - Licensed II. DEPARTMENT: Rice Home Medical III. PERSON(S) CURRENTLY OCCUPYING THE POSITION: IV. JOB SUMMARY: The Clinician - Licensed must be knowledgeable of all equipment and supplies provided by Rice Home Medical and uphold its Standards of Excellence. Responsible for competently and efficiently performing all tasks relative to the order intake process, in a friendly and professional manner. Responsible for set-up, follow-up and maintenance of equipment and supplies clinical in nature. Serves as a clinical resource to staff and referrals. V. JOB RELATIONSHIPS: REPORTS TO: Branch Manager (Redwood Falls, Madison, Alexandria) B. SUPERVISES: N/A C. INTERRELATIONSHIPS WITH: Rice Home Medical Operations Director, Billing Team, Managers, Customer Service Reps, Delivery Technicians, Sales and Marketing Staff. VI. HOURS OF WORK: 40 hours per week; between 8:30 – 5:00 Monday – Friday. This position requires rotating on-call nights and weekends. VII. DRESS CODE: Business Casual or company logo wear, name badge required. Must be neat and clean in appearance. VIII. ESSENTIAL REQUIREMENTS OF WORK (Minimum qualifications necessary to function at full productivity). EDUCATION AND TRAINING: RN, RT or LPN certification required Minimum of 2 year College degree required EXPERIENCE: General computer skills Microsoft Office and data entry experience required. Prior experience in a medical field preferred Experience in providing high quality customer service required. JOB KNOWLEDGE (Specific): Understanding of durable medical equipment and supply requirements and products available. Knowledge of insurance rules, regulations and payer guidelines. IX. BUDGET: N/A X. CLIENTELE DIRECTLY AFFECTED BY JOB: This position will interact with all areas of the Rice Healthcare Organization, to include but not limited to Managers, Operations Director, Customer Service Representatives, Sales and Marketing Staff. This position interacts directly with Rice Home Medical patients requiring durable medical equipment, products and services. XI. PHYSICAL DEMANDS OF THE JOB: In an average 8 hour day the employee lifts/carries up to 20 pounds frequently and up to 85 lbs. maximum. In an average 8 hour day the employee stands/walks 1-3 hours, and sits 5-7 hours. These hours include up to 6 hours of keyboarding, data entry and phone work. XII. PHYSICAL ENVIRONMENT OF THE JOB: Office and retail show floor setting with standard desk and office space. Adequate light and temperature, minimal noise. XIII. EQUIPMENT OR MACHINES USED ON THE JOB: Basic computers with Microsoft Word, Excel, Internet, E-mail, cell phone, photocopiers, scanner, fax machine, calculator. Equipment clinical in nature such as sleep apnea machines, oxygen concentrators, feeding, suction, compression and negative wound therapy pumps. XIV. MENTAL DEMANDS OF THE JOB:Must be able to manage multiple projects, multitask, work with many different personalities, able to function as a polite and cooperative team member with a positive attitude. People sensitive characteristics with a desire to help others. JUDGEMENT AND INITIATIVE: Demonstrates good judgment and analysis. Exercises high level of investigation and understanding related to insurance coverage requirements. Must be autonomous, flexible, self-motivated and able to use time well with minimal supervision. INDEPENDENT ACTION: Required to make daily decisions relating to general store operation and customer satisfaction. Ability to research alternate solutions. Complex decisions require investigation and research working directly with management for resolution. EFFECT OF ERROR: Negative effect on financial condition of Rice Home Medical and Rice Memorial Hospital as well as customer dissatisfaction due to negative customer experiences. Errors are addressed with reeducation by management. CONTACT WITH OTHERS: Daily and regular contact with customers of Rice Home Medical, referrals and with other Rice Home Medical employees. Occasional contact with Rice Memorial Hospital employees and vendors. Must be able to deal with a wide variety of personalities demonstrating commitment to the principals, values, standards and ethics of the organization. Demonstrates timeliness, courtesy, sincerity and patience when dealing with customers and employees. Promotes the company in a positive and professional manner. XVI. PRINCIPAL JOB RESPONSIBILITIES, TASKS, AND AUTHORITIES: RESPONSIBILITY: Customer Service Representative PRIORITY: A % O 50%≈ap;ap;ap;ap;ap;nsp; DISCRETION: A TASKS: Knowledge of durable medical equipment and supply requirements as well as products available. Answer incoming phone calls, take customer orders and key order into computer as appropriate. Consult with customers and assist them in finding appropriate products. Respond to customer questions and concerns while maintaining customer confidentiality. Assist walk-in customers with retail sales and orders, being knowledgeable of product lines available, pricing and reimbursement. Train, educate and demonstrate equipment provided to customers. Assist in maintaining inventory and presenting a well-organized retail area. Balance till daily and assist with bank deposit preparation as needed. In-home or clinic/hospital set-ups performed as needed. Cleaning, testing and asset maintenance of equipment. RESPONSIBILITY: Clinical Set-Ups A % O 20%≈ap;ap;ap;ap;ap;nsp; DISCRETION: A TASKS: Responsible for answering and fielding calls from referrals and customers that relate to clinical inquiries. Working knowledge of all equipment offered through Rice Home Medical clinical services. Set-up patients on appropriate equipment providing education and demonstration of proper use. Fit patients directly with appropriate mask and headgear for sleep apnea equipment. Perform respiratory equipment maintenance checks. PRIORITY: A % O 25%≈ap;ap;ap;ap;ap;nsp; DISCRETION: A TASKS: Responsible to have full comprehension of Medicare, Medicaid and third party payer reimbursement guidelines for durable medical equipment and supplies. Accurately process customer orders in alignment with company practice and insurance/reimbursement parameters. Obtain customer insurance information and verify according to company guidelines. Prepare appropriate documentation for billing. Obtain prior authorization when deemed necessary by insurance. Responsible to contact referrals and obtain the necessary documentation. Document customer notes following company policy and procedure. RESPONSIBILITY: Preform Other Related Duties Assigned PRIORITY: A % O 5%≈ap;ap;ap;ap;ap;nsp; DISCRETION: A TASKS: Responsible for attendance at in store in-services and meetings and other workshops to stay current with job responsibilities and a minimum of 8 hours of education each year. Punctual attendance without habitual tardiness or absence without authorization. Maintain customer confidentiality and adhere to HIPPA regulations in relation to customers PHI at all times. Preform other duties assigned by management RESPONSIBILITY: Service Excellence PRIORITY: A % O (ONGOING) DISCRETION: A TASKS:1. Demonstrate an ongoing commitment to the Service Excellence philosophy by adhering to and promoting behaviors outlined in “Standards of Excellence”. RESPONSIBILITY: Continuous Quality Improvement PRIORITY: A % O (ONGOING) DISCRETION: A TASKS: Demonstrate understanding of the CQI philosophy. Participate in CQI training activities or CQI teams if appropriate. Demonstrate sensitivity to customers and their needs. Interact appropriately with internal customers, i.e. coworkers within department, staff across departments. Interact appropriately with external customers, i.e. patients, families, staff, vendors. Role model positive behaviors. RESPONSIBILITY: Safety PRIORITY: A % O (ONGOING) DISCRETION: A TASKS: Maintain and promote a safe environment for all visitors and staff. Consistently follow all policies, practices and work rules. Do not use shortcuts or work-a-rounds that may reduce safety or increase risk. Stay alert, act responsibly and use common sense to reduce risks. Report actual events and good catches as soon as possible. Eliminate hazards and identify and report unsafe systems. Complete all mandatory safety education and attend safety sessions. Review and understand the Safety Program as identified by Rice Home Medical safety Committee. Seek answers to questions you have about the Safety Program.