Location: Cape Town
Description:
Senior Project Manager: Digital Transformation
Reports to: Head of Digital
Our client, one of the largest retailers in Africa is looking for a Digital Transformation: Senior Project Manager to successfully lead multiple components through structured oversight and governance to enable appropriate planning, control, delivery, transition, and benefits sustainment across the components within the program so as to achieve the program’s intended strategic benefits.
The digital transformation program is a top priority initiative in the business and is supported by the CMO, CDO and COO of the group.
Reporting to the Group’s Head of Digital Marketing, the SPM will head up a programme of 45+ projects aiming to strategically move the Group to become the ‘best digital supermarket in Africa by 2018’.
ROLE RESPONSIBLITIES
Leading and coordinating common program activities, such as financing and procurement across all program components, work, or phases;
Resolving resource constraints and/or conflicts that affect multiple components within the program;
Communicating and reporting to stakeholders in a manner that reflects all activities within the program;
Responding proactively to risks spanning multiple components of the program;
Aligning program efforts with organizational/strategic direction that impacts and affects individual components, groups of components or program goals and objectives;
Resolving scope, cost, schedule, quality, and risk impacts within a shared governance structure;
Tailoring program management activities, processes, and interfaces to effectively address cultural, socioeconomic, political, and environmental differences in programs;
Enabling appropriate planning, control, delivery, transition, and benefits sustainment across the components within the program to achieve the program’s intended strategic benefits.
ROLE CHARACTERISTICS
Strong communication skills to interact effectively with various stakeholders, team members, sponsors, customers, vendors, senior management, and other program stakeholders
Be able to identify stakeholders, understand their needs and expectations, develop a stakeholder engagement plan to support stakeholders, help align their expectations, and improve overall acceptance of program objectives
Be able to lead the program management team in establishing program direction, identifying interdependencies, communicating program requirements, tracking progress, making decisions, identifying and mitigating risks and resolving conflicts and issues
Be able to employ strategic visioning and planning to align program goals and benefits with the long-term goals of the organization
Ensure the alignment of the individual component plans with the program goals and benefits
JOB REQUIREMENTS
Ideally experienced in working on customer data, customer marketing, customer service, customer insights and analytics, digital channels e.g. web site/mobile app solutions
Management of projects and programs within a large corporate environment : experienced in leading business transformational / strategic initiatives from strategy definition to actual implementation/roll-out at group level
Has detailed practical knowledge of project and program management methodologies, tools and techniques with in depth knowledge of at least one methodology
Good knowledge of the Retail business environment
Program subject area knowledge : CRM, digital marketing, customer engagement, e-commerce
Optional : understanding of Marketing objectives for driving
Relevant content through customer-facing and digital channels (web, mobile, social, POS…)
Consistent customer identification to build customer knowledge, driving targeted communications for customer acquisition/retention/behavioural shifts
The availability of online products including specials and coupons
Delivery of customer insights & analytics to support decision-making
Customer service excellence
EXPERIENCE & QUALIFICATIONS
5-10 Years Project/Program Management
Minimum 3Yr Diploma in Information Systems or Marketing
MBA (desirable to give candidate a broader business understanding)
PMI accreditation – PgMP highly beneficial and PMP beneficial. Else Prince II or equivalent
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