About the Business:
FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.
FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.
FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:
2008 & ISO 14001:
2004 certified company.
About the Job:
We are looking to recruit a Service Advisor to join our FAMCO team in Dammam, KSA.
JOB PURPOSE
To be an effective interface between the customer and workshop by understanding customers repair requirements, raising accurate repair orders and implementing workshop processes to ensuring timely repairs as per quality standards
The
Key Accountabilities of this role will include;
* Receives customers, conducts first level diagnosis of the requested repair work and details the same effectively.
* Opens accurate job cards detailing all requirements and ensures the appropriate technician is assigned the work through the shop foreman.
* Tracks each job to ensure its completion in the prescribed time and updates the customer regularly on the status of the repair job.
* Ensures job cards received after completion of work are accurate and contain all the required documents before closing.
* Generates invoices and follows up with customers for LPOs.
* Prepares statement of accounts on a daily basis for cash/cheque sales.
* Ensures timely follow up and updation of recalls.
* st1:
streetMa/st1:
streetintains and updates all service files and reports on product, customer and accounts to ensure effective follow up.
* Ensures collection of parts replaced under warranty & prepares for warranty inspection with required information.
* Creation & follow-up of Service Planning Schedules on behalf of the customer using the latest relevant systems.
* Planning of service work to achieve maximum utilization of Technicians, Workbays & Equipment.
Job Details
Date Posted:
2012-10-05
Job Location:
Saudi Arabia
Job Role:
Other
Company Industry:
Automotive; Mechanical
Preferred Candidate
Career Level:
Mid Career
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