Director Menu Services Production
Job ID 5931
Location US-TX-Houston - Corp
Category Marketing
Type Full-Time
FLSA Status Exempt
Minimum Education Bachelor's Degree
Minimum Yrs. Experience 5
Relocation Provided ..
Travel Percentage (%) 60
More information about this job:
Overview:
The Director - Menu Services Production is a Corporate Marketing function responsible for the end to end delivery of menu services to our Operating Companies and customers. This will include leading the integration of several teams that will be key to the success of the new Sysco Menu Services function. This Director will have ownership of this shared service organization and provide leadership to this newly formed entity as it builds and deploys an integrated service to all Operating Companies.
Responsibilities:
Guide transition of new team
* Develop a plan to onboard new team members
* Work with leadership in Menu Analysis, Marketing, and other departments to determine the best way to integrate new team members and document business processes.
Guide planning and integration of Menu Services
* Act as key liaison between Corporate, SBS, Markets and the OpCos to understand all user requirements
* Develop a detailed integration plan to stand up a menu services function (to be completed 2-3 months post ‘kick off’) to include Menu Analysis, Engineering and Menu Design
* Build out an 18 month phased deployment plan for menu services to all Operating companies
* Assess required number of resources to support each phase of roll out, and future volume of work and align all parties on the best organizational structure
* Develop a plan to hire/transfer and onboard other new team members
* Train associates on how to utilize tools and processes required for their roles
Oversee the execution of the integration plan
* Function as the key liaison between Corporate, SBS, Markets and the OpCos for ongoing communications
* Identify and share best practices from Menu Services in Operating companies and provided by 3rdparties
* Monitor integration of people, tools, and processes
* Lead the development and continuous improvement of integrated business processes as this organization develops
Drive accountability of Menu Services
* Establish design standards
* Coordinate execution of Menu Services across the OpCos and/or customers
* Provide OpCos with training and communication to guide execution of this service to customers
* Regularly monitor Menu Services performance against the plan and agreed upon service levels and adjust as necessary
* Measure ROI on Menu Services and optimize spend accordingly
Provide input to the Corporate marketing strategy, plan and budget
* Implement the Menu Services strategy that drives profitable growth for the Customer and Sysco
* Assist in the management of all costs associated with providing centralized menu services – charges/complementary services for key customers/charges for any non-Sysco customers
* Contribute to marketing plan and budget development
* Provide feedback on the strategy, plan and budget
Support overall Marketing Transformation
* Integrate existing best practices and Menu Services capability
* Build a collaborative team that supports the Operating companies and consistently delivers exceptional service, communication and is highly responsive.
* Build out the Menu Services organization
ABILITIES AND SKILLS:
* Strong influencing and communication skills
* Strong people leader who can manage and inspire key stakeholder and a significant number of reports and organizational resources
* A strong ability to build an organizational capability, to develop a plan and then implement those services across the enterprise
* Demonstrated Project Management capability on large scale initiatives
* Able to coordinate across functions and with a wide variety of stakeholders –Able to deal with a certain level of ambiguity
* Career focused and willing to travel for role
Competencies
Leadership
* Excellent skills in leading change and gaining commitment
* Ability to lead cross integration team resources to drive and execute initiatives
* Capable in resolving issues and removing obstacles that impede progress and success
Decision Making
* Identifies and fills gaps in information required to understand strategic issues.
* Generates and considers options for actions to achieve long-range goal or vision; develops decision criteria considering factors such as cost, benefits, risks, timing, and buy-in; selects the strategy most likely to succeed.
Communication
* Show confidence in managing communication between cross functional teams, leadership groups, and key stakeholders
* Communication, liaison, and influencing skills
* Ability to distill complex ideas and approaches to their essence and present them in a simplified, yet compelling message
* Ability to adapt to different management, communication, and delivery styles (as needed) for different situations
* Expert knowledge of Microsoft Power-point and its capabilities and functionality as an effective communication medium
Relationship-Building and Interpersonal Skills
* Ability to build strong working relationships with internal and external stakeholders, partners, and colleagues across the enterprise
Project Management Skills
* Have excellent project management, planning, and implementation skills
* Must be able to manage and drive multiple work streams
* Ability to coordinate tasks, resources, and opinions across functional areas to execute price strategy
Qualifications:
* Marketing degree or equivalent (MBA a plus)
* Some experience with P&L accountability including planning and budgeting required
* Project management experience
* Previous experience leading teams required (cross-functional team experience preferred).
* Prior Sysco experience preferred
* Food Industry knowledge preferred
* Formal or classical marketing expertise, familiarilty with graphic design, menu engineering concepts acquired through education or training preferred
PHYSICAL DEMANDS
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
* Stress and challenges associated with travel up to 25% f the time
WORK ENVIRONMENT
* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
* The noise level in the work environment is usually moderate.
NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.
KEY INTERNAL/EXTERNAL CONTACTS:
Corp Marketing SVP, Corp Marketing Senior Directors, SBS Managers, Market President, Market VPs of Marketing, OpCo Presidents, OpCo VP Sales, OpCo Graphic Designers
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.
WORK ENVIRONMENT
* This position’s job functions will be carried out in a professional office environment and can be performed from the Corporate facility or remote Market-based facility or Operating company location.
* Must be able to travel 35-50% to Sysco facilities or operating companies.
* The noise level in the work environment is usually moderate.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This job description supersedes prior job descriptions.
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