Business Technology Specialist-Sysco Central Florida
Job ID 5237
Location US-FL-Ocoee
Category Information Technology
Type Full-Time
FLSA Status Non-Exempt
Minimum Education High School or Equivalent
Minimum Yrs. Experience 5
Relocation Provided ..
Travel Percentage (%) ..
More information about this job:
Overview:
The position involves assisting the Managed Service support team with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. This position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the Managed Services Regional Liaisons to quickly resolve any issues.
This position will be the local corporate BT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the Managed Services support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology.
This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. These skills are required for continued knowledge transfer to the Managed Service support team and to provide secondary support as needed for these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians.
Responsibilities:
* Prioritize support calls using enterprise ticketing system
* Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing.
* Ensures software and hardware standards are adhered to at all times based on guidance from Corporate IT
* Ensuring software license compliance with all installed software
* Maintains and adheres to current system security policy
* Ensure anti-virus and patch compliance updates are maintained at the most current levels
* Provides secondary on-site workstation support and knowledge transfer to the offshore support team.
* Account administration for SAM and eSysco, SIS and Market Mover.
* Assists with desktop hardware relocation where required.
* Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support.
* Maintain reliable “Hot Spare” Laptop/Desktop systems
* Dispose of old computer equipment utilizing approved vendors in compliance with environmentally friendly recycling processes
* Provide onsite hands on support for devices supported by Infrastructure support teams.
* Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
* Administrates and maintains Wireless access points, F5 VPN and company issued mobile telephone devices.
* Provides after hours and round-the-clock support for emergency trouble calls when needed.
* Responsible for imaging workstations using the standard images
* Responsible for and/or assists in special projects as assigned.
Additional Duties:
As required by Manager
Qualifications:
H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments.
Special requirements: Minimum of three years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring SAM, SIS, and Market Mover. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This job description supersedes prior job descriptions.
Applicants must be currently authorized to work in the U.S. on a full-time basis without future employment sponsorship.
Sysco is committed to providing comprehensive retirement and benefits programs, a stock purchase plan, product purchase discounts and much more! Background & Drug Screen. EOE.
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