The Specialist Area
NatWest Intermediary Solutions (NWIS) provides a range of mortgage products via an extensive network of brokers (our intermediary partners).
The intermediary channel comprises around 90 Staff who together deliver over 50% of the RBS Group's new mortgage business.
Building a strong sales presence has been key to our success and this has been achieved through the teams that make up NatWest Intermediary Solutions:
Sales Support teams, based in Norwich and Birmingham, to assist brokers with any pre application queries and post sale application support for key Corporate partners.
Dedicated outbound phone sales team.
Face to face sales team, made up of field based staff across the UK.
Key corporate relationships managed by our Corporate Account Managers.
The Responsibilities
This is an excellent opportunity to join the NWIS field based Sales Team, covering London and the surrounding area. This is an important role, where you'll be working with some of our most prominent clients. You'll play a significant part in driving our success by proactively and compliantly developing and sustaining relationships with intermediaries in your region.
Responsibilities:
To grow and meet our customer needs through delivering excellent customer service
To be accountable for ensuring key business goals are met in a manner consistent with the bank’s vision, values and yes check. Business focus to include (but not limited to) application and completions volume and value, packaging quality and conversion
Provide our customers with an excellent customer experience as evidenced by satisfaction & NPS metrics
Effectively handle concerns and complaints at first point of contact
Ensure delivery of good customer outcomes at every interaction
Drive quality interactions through face to face contact with a panel of intermediaries to earn trust, confidence and respect
Formulate and drive a business plan to achieve all KPI’s from a panel of intermediaries
Understand & adhere to Competition Law, Conflicts of Interest and the bank’s Anti Money laundering guidelines by accurately recording Gifts & Hospitality
Complete all control tasks in a timely manner to the required standard
Operate within the Training & Competence scheme ensuring the provision of accurate, full and relevant information to customers
Adhere to travel & expenses policy whilst keeping within budget and submitting returns in a timely manner
Build a strong internal network of stakeholders and support your peers
The Requirements
Experience of meeting and exceeding customer needs, relationship management, strong diary management, time management skills and experience of delivering presentations to a group of customers
Knowledge and experience of the mortgage market and working in a regulated environment is preferable
Knowledge of technology platforms GMS & ISIS would be desirable
CEMAP qualification desirable
The Rewards
In return, we offer an excellent salary range of £27,432 to a max of £41,148 plus 25% cash and benefit funding programme that can be tailored to suit your individual needs, making a total package of £34,290 - £51,435, a jobs needs car and a 50% incentive opportunity.
In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities. For more information on our benefits, please visit http://www.jobs.rbs.com/uk/you-and-rbs
Please note that as part of our referencing process, credit checks will be undertaken.
If you are experiencing any technical issues when applying for this role, please contact us for assistance.
Did you know that RBS has won a number of awards as a top employer in the UK in 2012?
Best Business Awards 'Best Employer', Business In The Community Top 10 'Ethnic Equality‘ and ‘Gender‘, Working Families 'Top 10 Employer', workingmums.co.uk Top Employer 'Employee Engagement‘, The Times Top 50 ‘Where Women Want to Work‘, The Times Top 100 'Graduate Employers‘, and The Sunday Times 100 ‘Best Companies to Work For‘. Find out more here.