The Business
We have been in India since 1921. With our in-depth local market knowledge coupled with our global network, we meet our clients‘ needs by bringing together capabilities including debt capital markets, international transaction services, FX and rates as well as providing balance sheet advisory and structuring. Our clients comprise blue-chip Indian corporations, leading multinational corporations, large financial institutions, the Indian Government and high net-worth Individuals. Using our global reach and drawing on the expertise of our local teams of professionals, we have led many of the biggest and most innovative landmark transactions in India for our corporate and institutional clients.
Risk Infrastructure India provides second line risk management support to RBS Risk functional areas including Credit Risk, Market Risk, COO, Operational Risk and Regulatory Risk. It performs a key role in the Risk global operating model and has extensive interaction with other front to back teams in RBS trading hubs, processing centres and branches. The division established in Q3, 2011 would employ c250 employees providing services to global risk functions in EMEA, APAC and North America. There are further plans of expanding this business unit to perform additional risk activities for newly formed divisions of the bank, plus Risk Infrastructure and Enterprise risk management
JOB PURPOSE
You will be required to provide leadership for a team of MI Specialists, Developers, and Analysts, making a significant contribution to the delivery of Credit MI Reporting and Analytics projects. This involves, but is not limited to providing expert technical challenge and direction to the team whilst developing their skills and effectiveness through pro-active coaching. You will also be responsible to manage the delivery of all activities performed by your team, and provide local line management to them. You will have strong analytical skills, able to analyse correlated information sources providing high quality insights and recommendations. If successful, the opportunity exists to grow the provision of risk services across multiple risk divisions for Ulster Bank.
PRINCIPLE ACCOUNTABILITIES
List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.
EXPECTED END RESULTS
MAJOR ACTIVITIES
SLA & Quality
Ensure the team has documented processes, defined process maps and contingency plans.
Review & ensure delivery as per agreed SLAs
Action planning to incorporate feedback on SLAs
Lead process engineering to improve SLAs and operational performanceusing principles of continuous improvement
People – Engagement and attrition; Capability and utilization
Manage all day to day activities of the team working with your direct reports and resolving issues and roadblocks for them
Provide technical and functional guidance to the team in collaboration with the onshore risk teams
Managing employee engagement, create defined career paths. YFB resultsare a key outcome from people engagement initiatives.
Ensure attrition below the benchmark as per the agreed targets for Risk Services India
Drive employee engagement process by advocating and supporting rewards and recognition program in the team.
Organise and lead weekly team huddles to discuss operational issues, project issues and expediting and knowledge sharing
Coach and mentorTeam Leads and groom Senior Analyst for Team Lead roles.
Handle employee issues/ conflicts and grievances.
Manage team performance by reviewing work output, providing feedback and conducting appraisals
Support learning process by conducting training need analysis and reviewing impact of training
Work on upskilling the team via conducting workshops and trainings in conjunction with Learning and Development team
Managing the career progression for MI Specialists, MI Senior Specialists, MI Developers, Analysts, Team Leads within the team
Part of extended management team of Ulster Retail Credit risk and extended leadership team of Risk Infrastructure India to provide your views, inputs and drive cross functionalinitiatives as agreed.
Budget / Cost Management.
Monitor budgets closely across assigned teams in Ulster Risk teams. Take corrective action for any breaches and deviations and productivity enhancement to reduce costs.
Monitor and control operational expenses in line with budgets set for the department. Escalate in time-bound manner if there is a case for deviation.
Drive cost containment by exploring savings opportunities, developing cost reduction projects and implementing the same.
Works on details and provides inputs for annual budgeting exercise – Headcount estimates, Third Party Data Sources, Capex / other resource estimates
Business Development / Expansion
Collaborate with Ulster risk management teams to identify opportunites for Rightshoring additional activities for the team and develop/expand the team to set these activites.
Risk, Compliance & Control
Ensure all key risk parameters are green. A clear risk focus with AYIC status as Green as well as Audit results with NIL/insignificant findings, being key outcomes.
Ensure compliance of self and team against ORAP (Operational risk assessment plan), Information risk and data security, Business continuity plan, ISO, Security, External regulatory, Group policy of RBS, AYIC requirements by:
Interpreting the policies and applicability for team
Doing floor-talks on above policies
Drafting preliminary documentation required against above standards.
Driving implementation of corrective and preventive actions process emanating out of breach of any of the above compliance processes.
Customer Experience and satisfaction
Actively increase involvement in stakeholderengagement activities by undertaking periodical review / meetings (structured / random)
Manage diverse stakeholders from data management to high end research, managers to COO’s.
Review Stakeholder feedback, work on improvement plans emanating out of stakeholder satisfaction survey, drive and execute projects to achieve improvement goals.
Provide candid and timely feedback from team to the stakeholders and drive resolutions and improvements.
Manage Project pipeline and review pipeline with onshore team on a monthly basis. Provide monthly MIS to onshore Project Manager
Engage with Stakeholders in line with the agreed Client Engagement Model to review progress on work delivery, quality, agreement on timelines, review of Corrective and Preventive actions
Conduct Quarterly Business (Service) review with the onshore stakeholders (QBRs)
Present Team metrics in monthly RSI review.
Engage with clients, current and potential to seek opportunity for additional areas (Business Verticals / Tasks) that can be supported.
Actively engage in building relationship with clients, peer departments, other business units and stakeholders
Contribute in migrating / setting up new processes and ensure that stakeholder expectations in the same are met.
Engage with stakeholders to build and drive robust e-sourcing framework.
Reconcile and provide explanation and details of break-up of the invoice submitted to stakeholders. Provide early warning signalon deviations in budgets. Support the budget governance process in terms of discretionary spend such as travel, stationery etc.
Responsibility for delivery of a large BAU pipeline of work within MI and Analytics space.
Manage the design, build, test and delivery of all BAU and project deliverables in a timely manner to highest levels of quality
Managing and co-ordinating with onshore teams based in UK & Ireland especially around prioritisation of pipeline
Leading requirements gathering / analysis workshop sessions to support solution design and delivery and subsequently managing solution design activities within the teams
Additional Important Accountabilities
It is essential that the position inculcates the RBS group’s objectives and priorities and drives it with complete passion and energy.
Bring thought leadership – best of industry practices. Keep track of the direction where the industry is going.
MAJOR CHALLENGES
Managing ever changing business environment in terms of building capabilities, effective engagement with staff and implement new initiatives / proving capabilities in new business areas. Constant engagement with multiple stakeholders and management of career of the team by identifying/developing career paths.
Unforeseen issues with project deliverables; Timeliness, quality and cost of deliverables not as expected. Requires good use of project management disciplines to ensure progress is closely tracked and issues resolved as they arise to ensure all deliverables delivered as expected.
Managing potential issues encountered when managing diverse and remote teams. Build close working relationships with onshore and offshore team putting in place strategies to overcome common issues around team morale, inclusiveness, knowledge sharing, communication.
Requires change through use of Six Sigma/Lean techniques.
KEY DECISIONS
H
Technical Review; Resource planning; Project Planning.
Talent management and retention
Activity onboarding, set up and management
DIMENSIONS
Gurgaon will be the location this job will be based
The team size can vary depending on the unit and the current level of engagement.
The role is primarily focused on Ulster Bank Retail Credit risk function, but with scope to expand to wholesale credit, market risk and other risk stripes in Ulster Bank.
SKILLS AND KNOWLEDGE
State the minimum acceptable proficiency for this job. Do not state incumbent-specific information
EDUCATIONAL QUALIFICATIONS –
Post Graduate degree in Management, Engineering or Finance disciplines from a reputed institute.
Nice to have – Risk and Finance certifications, e.g. CFA, FRM etc.
RELEVANT EXPERIENCE –
Essential Skills and Experience Required:
TechnicalStrong technical background including SAS, and Excel and the ability to provide challenge, direction and guidance in these technologies in support of the wider team
AnalyticalAble to interpret high level requirements into an in-depth analytical project, resulting in a well documented summary including added insight to meet or exceed expectations.
Remote WorkingPrevious experience liaising with onshore stakeholders
ManagerialAbility to coach, develop lead, manage and develop technical and functional teams
Problem Identification and Solving Skills Determines urgency and severity of issues and assists the business and the appropriate subject matter experts to resolve. Ability to convey complex issues to non-specialist audiences.
Project Management Usesproject management skills to ensure high-quality and timely results.
Relationship Management Ability to develop and maintain excellent working relationships across the division. Provides constructive contributions to internal working groups
Influencing Gains agreement with key stakeholders to execute against goals and outcomes.
Communication Has strong verbal and report writing skills. Has the confidence to influence and interact with internal and external stakeholders at the appropriate level.
Recruitment Experience in recruiting for excellence; managing and progressing talented people
Action orientated Seeking opportunities for continuous improvements, ability to proactively assess issues, identify required actions and deliver a solution to meet requirements.
Comprehensive knowledge of products and markets in which we operate along with an understanding of domestic and global financial markets in line with business, legal entity, and/ or geographic region.
Understanding of Risk disciplines and concepts Knowledge of risk products and associated processes. Has an understanding of other risk disciplines.
Peer practices in the competitive marketplace has knowledge of how competitors products are positioned within the marketplace and understands how this impacts on risk appetite, policy etc.
Desirable Skills and Experience Required:
TechnicalSQL, VBA, Qlikview.
Personal Attributes
Very high work standards with excellent attention to detail
Strong technical background
Strong investigative and analytical problem solving skills
Critical thinking and contextual analysis abilities
Good planning and organizational skills
Must be able to work under pressure and to tight deadlines
Team player
BEHAVIOURAL CHARACTERISTICS –
Achieving Excellence
Influencing
Inspiring
Communicating
Building Understanding and Trust
Gathering information
Understanding the issue
Integrity
Communication Skills (LCF), ability to multi task and manage diverse stakeholders and opinions. Decision making
Patience (Calm demeanour during adverse and sudden change in circumstances.)
KEY INTERACTIONS
INTERNAL: Head of Risk Services India
Chief Credit Officer Retail, Ulster Bank
UlsterCredit Risk teams
EXTERNAL: Training Service Providers, Vendors.
Band- 2
Grade- 9
Hiring Manager- Vikas Gupta
Resourcing Contact- Narayanan Narayanan(narayanan.narayanan@rbs.co.uk)