IT network support across all layers of the OSI model, Cisco CCNA certification, Administration of firewalls, Knowledge of ITIL best practice, Awareness of SIP trunking and IP telephony, Background supporting wired and wireless networks, Background working with third party service providers, Background designing and implementing WAN architectures, Proven understanding of routing protocols, LAN/WAN monitoring and a current driving license.Background in the following is desirable – managing multiple network equipment vendors, managing *nix systems, researching, evaluating and recommending solutions, using automating tasks with scripting tools. You should be able to demonstrate an analytical approach to issue solving, possess good report written correspondence expertise, be proficient in understanding customer qualifications and an effective communicator. Equally important is having a can do approach to work and a desire to learn and develop your skills.