Calgary, Alberta Conroy Ross Partners Limited
MOSAIC PRIMARY CARE NETWORK
Mosaic Primary Care Network (PCN) is a joint venture- non-profit corporation between a group of family doctors (represented by Mosaic Physician Limited Corporation) and Alberta Health Services developed to provide primary care services to patients living in the northeast, southeast and some areas of northwest Calgary. The Mosaic PCN is a group of more than 290 family doctors serving a population of approximately 400,000 people. In addition to the many member-physician offices and clinics, Mosaic PCN operates 5 of their own clinics across northeast and southeast Calgary, including a refugee health clinic.
Our vision, “Better Health For All”, honours our area’s diversity of cultures. We recognize the need to consult with and respect the health goals of each local community group. For further information about Mosaic PCN, please visit their website at www.mosaicpcn.ca
EXECUTIVE DIRECTOR
Reports to: Board of Directors
Direct Reports: Director of Clinical Operations, Financial Operations Manager, Human Resources Advisor, Director of Operations, Director of Evaluation and Measurement
Indirect Reports: Approx. 150
Location: Calgary, AB
MANDATE
The Executive Director is the senior executive, accountable to and reporting to the Mosaic PCN Board of Directors. The Executive Director is expected to handle administrative and operational activities for the PCN, and ensure the organization professionally approaches and discharges its responsibilities.
The overall role of the Executive Director is to lead the implementation of the PCN, and manage PCN’s daily operations, specifically:
Manage the PCN budget (approximately $20M)and associated activities (banking, investments, agreements, contracts, plans, and risk management);
Lead the Development and Implement the Business Plan (i.e. Delivery of primary care services indicated therein within legislative frameworks and protocols);
Supervise all PCN employees, either directly or indirectly as the second level and beyond supervisor;
Lead and develop staff into a high performance team that establishes effective and professional partnerships with stakeholders, membership, and service providers;
Position the PCN for success (build support for PCN activities, create and maintain a positive profile for the PCN’s within the various communities in which it operates, etc); and
As required, facilitate change management across the PCN by productively engaging stakeholders.
KEY ACCOUNTABILITIES
Strategic & Operational Leadership
Lead the strategic planning process, taking a key role in the development of subsequent business plans;
Lead the business planning process and subsequently implement the plan, with direction provided by the Board in conjunction with program clinical lead(s);
Oversee the efficient and effective day-to-day operations of the organization;
Facilitate the development and support of multidisciplinary teams with PCN physicians and other service providers;
Ensure the provision of community-based services relevant and responsive to community needs, consistent with available resources; and
Contribute locally and provincially to the development of practice guidelines, standards and policies for the PCN.
Stakeholder Relationships
As the face of the Mosaic PCN, champion and advocate for all aspects of the PCN;
Engage physicians and articulate a compelling vision for why to join or remain part of the PCN;
Develop effective relationships with stakeholders (Boards, physician membership, staff, AHS, AH, AMA and the public) and facilitate meetings as appropriate;
Utilize the provincial communications plan as a guideline for development of the PCN’s communications strategy moving forward; and
Provide consultation to planning groups, health institutions, community groups, policy makers, organizational leaders, and teaching institutions regarding issues related to the PCN, and where appropriate, represent (or support others designated to represent) the PCN at various local, regional, and provincial meetings.
Board Engagement
Identify, assess and inform the Board of internal and external issues that affect the PCN;
Act as an advisor to the Board on all aspects of the PCN`s activities, and participate on Board committees as necessary;
Organize and support Board meetings and activities; and
Make recommendations to the Board regarding goal setting, program planning, implementation, and evaluation of services delivered by the PCN.
People Leadership
Manage the PCN’s human resources through effective workforce planning, staff recruitment, supervision, evaluation, termination, and associated functions, including development of appropriate policy and supports (job descriptions, compensation, benefits plan, hours of work, vacation, etc);
Coach and mentor direct reports, providing regular and consistent feedback; and
Maintain a learning culture and a high performance team, utilizing the strengths of each individual.
Program Planning, Implementation & Evaluation
Oversee the development of policy, procedures, and practices that support and ensure effective program delivery, effectively integrating the PCN’s goals with those of participating physicians and AHS;
Lead the service planning for new service implementation, engaging with relevant stakeholders as required;
Ensure appropriate and effective evaluation is done on all key programs of the PCN; and
Monitor regional, provincial, and national trends in order to promote implementation of evidence-based best practice in primary care service delivery
Fiscal Management
Establish and monitor the PCN financial budget;
Complete and manage all grant applications and seek out additional, appropriate sources of funding as required;
Ensure appropriate and effective policies are in place and followed with regards to all financial matters;
Establish and maintain a satisfactory financial system with appropriate controls, and provide financial oversight and management pursuant to the approved budget;
Administer the funds of the organization according to the approved budget and monitor the monthly cash flow of the PCN;
Act ethically in all financial matters ensuring public trust is never jeopardized; and
Provide the Board with comprehensive, regular reports on the revenues and expenditure of the PCN.
Risk and Resource Management
Ensure quality assurance and risk management strategies are developed to guide and protect PCN operations;
Adhere to applicable legislation including, but not limited to, the Health Information Act, Freedom of Information Act, and Occupational Health and Safety;
Act as a key liaison with legal counsel ensuring that all legal issues are identified and addressed;
Ensure appropriate insurance and security measures are in place;
Ensure the preparation, maintenance, security, and distribution of necessary records (financial, personnel, program, membership, meeting, etc);
Ensure timely submission of required reporting to the funder and affiliated bodies; and
Establish a satisfactory place of business (premises and infrastructure) for the PCN and its operations.
OPPORTUNITIES AND CHALLENGES
Join an operationally strong team with engaged and loyal staff who are committed to the success of the Mosaic PCN;
Demonstrate and emphasize the value of the Mosaic PCN to physicians, patients, and the broader community, facilitating active engagement of all stakeholders; and
Improve patient care through support of Primary Care physicians’ clinics.
Please note that regular hours are 38.75 hours per week, Monday to Friday. Some early morning, late evening or weekend meetings will be required at times, particularly when meeting with physicians.
There may be a need to travel for meetings with the province
FIRST YEAR DELIVERABLES / MEASURES OF SUCCESS
Success in the first year will be determined by the candidate’s ability to:
Quickly build positive, effective relationships with the Board and staff;
Develop strong working relationship with stakeholders;
Be executing on the PCN three-year business plan which comes into effect April 2017; and
Undertake meaningful analysis of the data collected by the PCN and identify opportunities to improve programs, policies or practices.
CANDIDATE PROFILE
The successful candidate will have the following:
EDUCATION:
A graduate degree in healthcare administration, business administration or a related field.
EXPERIENCE:
7 to 10 years’ experience at progressive management levels with experience at a senior management level of which 5 years are in healthcare (an equivalent combination of education and experience may be considered);
Previous experience in Primary Care or working with family MD’s is an asset
Previous experience working in a multicultural environment is an asset; and
Previous experience as a Board Member or reporting directly to a Board is an asset.
COMPETENCIES & ATTRIBUTES:
Collaboration & Team-Orientation – Builds strong partnerships internally and externally; works effectively in teams and groups; shares workload and rewards willingly with a broader group; builds trust in committed and collaborative teams without strong sense of hierarchy
Networking – Understands and utilizes the power of developing a network of relationships to achieve goals; contributes and shares information for mutual (longer term) gain
Business Acumen – Makes sound commercial judgements and actions to ensure financial sustainability; can operationalize a business plan and deliver outcomes; understands, interprets and appreciates financial information and predictability
Strategic Thought – Takes into account “big picture” issues, sees potential future states and the skills to achieve them; facilitates productive conversations on the big picture
Developing Others – Provides others with the opportunity and support to develop skills and capabilities; provides guidance to others to assist them in resolving issues; manages talent effectively to achieve results; can delegate and drive accountability
Influence – Can influence without authority; presents ideas and evidence convincingly to persuade others to follow; identifies and articulates original ideas and solutions
Drive and Energy – Enthusiastic; goes beyond specific requirements of the task or role; seeks opportunities to broaden capabilities, delivers beyond expectations
Judgement and Pragmatism – Forms views and prioritizes actions based on available facts, data and circumstances; manages conflicting and competing priorities; makes sound decisions when there is no clearly right or wrong option; can balance process and outcome orientation to ensure results are achieved with sensible levels of compromise;
Integrity & Professionalism – Candid, sincere and ethical; open and honest in dealing with others
Diplomacy – Politically astute and tactful; respects others opinions and needs in seeking solutions; can conceive and pursue sophisticated and subtle strategies to achieve influence in complex environments
Communication – Articulate; communicates appropriately with diverse audiences and stakeholder groups; communicates effectively in multiple media; understands and takes into account others’ motivations and feelings; excellent listener
Positivity – Encourages and motivates others; leads by example; maintains a positive attitude even in adversity; enthusiastic and energetic
Management of Change or Ambiguity – Flexible; can adapt to changes in a circumstances and uncertainty in the environment; can absorb changes quickly and effectively; knows how to engage and lead others through change; able to adjust behaviour to changing situations and conditions
Customer / Client Focus – Focuses on and anticipates customer needs; responsive to customer issues; engages positively with others
Resiliency – Confident; maintains perspective and a positive outlook and effectiveness under pressure; deals effectively with obstacles and failures; perseveres through changing circumstances and priorities
How to Apply:
Please send your resume in Word or PDF format to: apply_nfp@conroyross.com. Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
AJUB-344108 Executive Director, AB – Calgary and Area (CRPAPPLY)
Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at www.conroyross.com as our opportunities are updated on a regular basis.