Toronto, Ontario Canadian Hearing Society
JOB POSTING: # 2016-058
POSITION: Director, Counselling Services
APPLICATION DEADLINE: November 7, 2016
REPORTS TO: VP, Clinical and Community Services
LOCATION: Head Office – 271 Spadina Rd. Toronto
The Canadian Hearing Society (“CHS”), is a non-for-profit organization dedicated to providing high-quality services and products to businesses, organizations and the Deaf and hard of hearing communities in Canada. CHS is seeking an experienced Director for its Counselling Services. In this strategic position, you will lead a team of Professionals in Mental Health and Hearing Care Counselling serving the CHS client population across Ontario. You will oversee all aspects of the CHS Counselling Services from strategic development to daily operations delivering quality services against targets from the funders. Your work will propel the CHS Counselling Services to a recognized leadership position in the field striving for mastery and excellence in service delivery.
POSITION SUMMARY
As the Director, Counselling Services, you provide leadership and oversee all aspects of three counselling services namely:
CONNECT Mental Health Counselling Services (CONNECT)
Hearing Care Counselling Services (HCCP)
General Support Services (GSS)
Leading a professional management team and front line staff decentralized in 24 locations across Ontario, you are responsible for the strategic alignment of the program with the direction of the overall organisation. Your vision is instrumental in deciding the future growth and expansion of the Counselling Services provincially and eventually nationally.
You are a champion for evidence-based and best practices, quality and professional standards of practice, program development and evaluation. You will lead with efficiency and effectiveness the day to day operations maximising human and financial resources to the benefit of the clients.
You are a seasoned leader who can develop partnerships with the funders across the province such as LHINs, United Way, and Municipality etc. to foster excellence in services within a financially constraining environment. You are accountable for the effective realization of contracts requirements with funders ensuring the achievement of service standards and financial targets.
You will lead in an inspiring way and foster a culture of innovation and inquiry. You are a builder, passionate about transformational change. A change agent who can lead its staff through the development of foundational activities while striving for innovation and greater service impact.
You are a clinician with business acumen who leads by example balancing the demands of service delivery and professional practice with the rigour of resource utilization, business planning and performance accountability.
Finally, you are an ambassador for the Deaf and hard of hearing Communities and take pride in serving CHS population.
QUALIFICATIONS
Master Degree in Clinical Social Work or Clinical Psychology.
Professional registration/ license with the Ontario College of Social Workers or the Ontario College of Psychologists.
7+ years demonstrated success in a significant leadership position in the health care and/ or community sector.
Knowledge of the challenges associated with Mental Health issues, independent living philosophy and community integration.
Ability to challenge the status quo, drive innovative thinking and provide superior leadership to inspire staff to deliver results.
Demonstrated analytical ability and judgment to utilize fact-based decision making to inform excellence in service delivery.
Demonstrated experience with project management tools, program development and evaluation.
Excellent organizational, interpersonal and communication skills.
Excellent people development and coaching skills within a professional unionized environment.
Outstanding ability to respond to shifting priorities, multi-tasking and meet deadlines.
Proficiency in MS Office Suite, Internet, Outlook, Client Data Management System, Decision support software.
Fluency in American Sign Language (ASL) of willingness to learn.
Travel as required in Ontario, valid driver license and access to vehicle
Evenings and weekends as required.
ABOUT CHS
Trusted since 1940, CHS is the largest non-for-profit provider of services, products, and information that remove barriers to communication, advance hearing health, and promote equity for people who are Deaf and hard of hearing. CHS is redefining and transforming itself for the future by utilizing its core competencies to find new ways to deliver innovative, value-added solutions and services that allow CHS to grow profitably.
Unique in North America, CHS offers a complete roster of essential services;
Hearing Healthcare Services – hearing tests, hearing aid sales, support for people living with hearing loss.
Education Programs – sign language instruction, literacy training, information and public awareness.
Employment Consulting – assistance with job search, employment support, employment resources.
Counselling Services – outreach and counselling to older adults, general and mental health counselling, addiction and court diversion services, outreach to children, youth and families.
Accessibility Services – ASL and LSQ interpreting, Communication Access Real-time Translation “CART”, communication devices, workplace accessibility consulting, conference accessibility coordination, video conferencing.
The largest agency of its kind in Canada, CHS employs approximately 350 people who deliver over 17 programs through a network of 24 offices across Ontario. All services are provided by professionals experienced in meeting client needs in an accessible, confidential environment. CHS’ national advocacy initiatives and partnerships further the organization’s goal of removing communication barriers and promoting equity for its consumers.
For more information on CHS, as well as its programs and services, please visit www.chs.ca
COMPENSATION
CHS offers a competitive compensation package commensurate with experience.
Note: All offers of employment are conditional upon a clear Criminal Reference Check (Vulnerable Sector) and verification of education and professional credentials.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.
EMAIL RESUME TO: careers@chs.ca
Subject Line: #2016-058
Please email your resume as an MS Word attachment by November 7, 2016. Quote the Job Posting number in the subject line of the email.
Thank you for your application. Only candidates selected for an interview will be contacted.