Toronto, Ontario Amrop Knightsbridge Executive Search
ORGANIZATION
Since 1981, Ronald McDonald House Charities Toronto (RMCH Toronto) has served as a welcoming home for out-of-town families who travel to Toronto seeking medical care for their seriously ill children. The House, however, is much more than just a place for families to stay. We strive to provide a sense of normalcy for our families during a chaotic and traumatic time. The House is somewhere families can go about their regular routines – doing laundry, walking their kids to school, eating dinner as a family – as much as possible. RMHC Toronto is a place for families to heal better together.
More recently, the House has extended its mission to within the walls of a hospital through the establishment of the Family Room Program. The Family Room replicates a home-like atmosphere, utilizing the same principles of support and comfort that our Ronald McDonald Charities House provides; a quiet rest area, kitchenette, TV and sleeping accommodation, for family members of children or infants in the hospital. There are currently 5 Family Rooms operating in hospitals within the GTA and several more in construction and planning stages.
The long-term vision of the Board of Directors is to expand our network of care and support for families of ill children through innovative program creation and expansion, while maintaining the standards of excellence in program delivery already in place through our Ronald McDonald Charities House and Ronald McDonald Family Rooms. In order to execute on this vision, an ambitious plan to grow annual revenues is required.
RMHC Toronto is one of 14 Ronald McDonald Charities Houses in Canada, each independently owned and operated. We are part of a global network of 349 Houses worldwide, and are fortunate to receive support and resources through Ronald McDonald House Charities Canada and the global organization.
THE OPPORTUNITY
This is an opportunity to lead a team of dedicated staff of 38 full time, 12 part time and over 530 volunteers in supporting families through traumatic times. Ronald McDonald House Charities Toronto is a dynamic, financially healthy organization that is seeking a caring team-oriented professional leader to strategically guide the Home in its development of the organization’s strategic plan and support its achievement and growth within a family-styled culture.
Reporting to the Board of Directors, the Chief Executive Officer (CEO) is responsible for leading and managing the operations of the organization and coordinating professional relations. Encompassing the operations of Ronald McDonald House Charities Toronto and its network of Ronald McDonald Family Rooms within hospitals, key responsibilities include the overall administration and management of programs (including an on-site private school), business and financial operations, legal and fiscal compliance matters, and fundraising.
Primary Responsibilities
Strategic Planning:
Embody, communicate, promote and represent RMHC Toronto’s vision and mission to all stakeholders, internal and external
Support staff and committees in the achievement of priorities identified in the strategic plan
Provide leadership for the development of a comprehensive strategic plan that serves as the future vision for the organization
Translate the strategic plan into a comprehensive operating plan that balances quality programs and fiscal responsibility
Mission Delivery:
Lead and manage in a team based collaborative culture, to ensure excellence in service delivery in accordance with established policies and procedures
Establish and maintain effective working relationships with key internal and external stakeholders including healthcare partners, RMHC Canada and RMHC Global, other RMHC organizations, community partners, donors and supporters
Contribute to the growth and development of RMHC Toronto as a recognized and valued partner in the healthcare continuum
Human Resource Management:
Ensure the development of performance objectives for all staff, providing the necessary coaching and resources to support high performance and engagement
Support the provision of coaching and mentoring of staff to ensure effective and caring handling of sensitive family issues
Develop and implement staff training and development plans as appropriate to support achievement of the strategic plan and creating an effective, supportive and collaborative team environment
Monitor the training and development programs for volunteers, supporting with relevant expertise and engaging community resources as may be appropriate
Communications and Public Relations:
Serve as spokesperson for the organization in a manner which reflects positively on the organization
Develop and execute a communications and brand management plan
Maintain positive relationships with members of the media
Act as primary representative of the organization with all key stakeholders – donors, supporters, healthcare partners, volunteers, families, and members of the community
Board Relations:
Assist the Board to facilitate informed and strategic decision making
Initiate and assist in developing policy recommendations
Support the process for all the annual Board evaluation
Work closely with the Board Chair to prepare for all Board meetings and functions
Support Board Committees in the planning and achievement of strategic priorities
House Operations/Family Rooms/Education:
Working with the Director of Programs and Operations, develop and implement procedures and training programs as may be required for effective operations; and compliant with licensing standards
Ensure a comprehensive risk management plan is in place (and monitored annually) which encompasses all aspects of the organizations activities inclusive of appropriate insurance coverage
Develop and monitor operating structures and operating practices to ensure their relevance and effectiveness in a child and family based environment
Ensure that an integrated facilities maintenance and safety program is in place to safeguard the health and safety of families, children, volunteers and staff; maintaining high standards of comfort, cleanliness and appearance to protect the assets of the organization
Fund Development:
Working with the Director of Development and Communications, and Fund Development Committee of the Board, develop and implement a diversified, balanced fundraising portfolio
Develop, support and monitor relationships with key funders and donors, especially Ronald McDonald House Charities Canada
Keep informed on innovative, best-practices fund development opportunities and adopt such, as appropriate
Increase “market share” with all funders
Financial Management and Legal Matters:
Develop annual capital and operating budgets for consideration of the Finance and Audit Committee
Monitor and report on adherence to approved budgets, providing forecasts and variance reports as appropriate
Ensure adherence to all financial and investment policies, and applicable legal requirements to maintain charitable status in good standing
Maintain a stable and sustainable financial portfolio to support the current and future growth of the operations
Ensure adherence to all requirements of Imagine Canada’s Standards Program (accredited in 2014); and ongoing compliance as may be required
CANDIDATE QUALIFICATIONS
Education
Appropriate university degree or equivalent experience
Personal Characteristics
A visionary leader who will personalize the mission, enabling and inspiring others to see how they connect and support the mission
A caring individual who has a true commitment to the special needs of those dealing with children and their families in crisis
High personal integrity with a sense of strong personal values, humility and ethics
Strong ability to inspire trust and develop strong relationships through a visible, supportive and collaborative management style with both internal and external stakeholders
Proven ability to lead dynamic growth throughout an organization by engaging the passion of his/her team and by communicating clear rationale for decisions that builds enthusiasm
Strong people management skills with a commitment to team and personal development
Enjoys asking for monetary support for a worthy cause
Strong work ethic and high personal energy; tirelessly works to “get the job done” in the face of obstacles
Active listening skills, open to other opinions and transparent communications style
Ego in Check, places organization before self
Sense of humour with the ability to encourage others to remain positive in challenging situations
Challenges the status quo, makes changes and breaks down barriers to enable the organization to move quickly
Experience
Possesses a minimum of ten years of experience in a senior management operations role, and board governance experience
Demonstrated track record of building partnerships and alliances
Strong strategic planning experience
Has had experience and demonstrated success in fund development and promotion of brand recognition
Has demonstrated strong, organized, inspired cross-functional leadership that builds high-performing teams through empowerment
Has successfully facilitated change and organization transformation in a growing, multi-layered organization
Excellent communications, public relations and media relations skills
Has led an organization towards increased revenues
Knowledge of, and commitment to, volunteer-based organizations
Ideally has both private and not-for-profit sector experience
Has demonstrated productive and effective relationship building with proven collaboration, team and consensus building skills
Proven business management skills including: financial management and reporting, human resources, technology, project management, marketing
COMPENSATION
A competitive compensation package will be provided
CONTACT INFORMATION
If you are interested in exploring this unique opportunity, please contact:
Jack Penaligon, Partner
Direct: 1.416.640.4307
Email: jpenaligon@amropknightsbridge.com
Nancy Lismer, Sr. Research Consultant
Direct: 647-777-3012
Email: nlismer@amropknightsbridge.com
Sherry D’Costa, Project Coordinator
Direct: 1.416.928.4611
Email: sdcosta@amropknightsbridge.com
Amrop Knightsbridge
250 Yonge Street, 28th floor, Box 20
Toronto, ON M5B 2L7