General Description
Senior Product Manager – Omni-Channel
J.C. Penney Company, Inc.
Plano, Texas
When it fits, you feel it. JCPenney is one of the nation’s largest apparel and home furnishing retailers, and we're dedicated to fitting the diversity of America with unparalleled style and value. Working at JCPenney gives you the opportunity to help create meaningful experiences for the millions who shop at our more than 1,000 stores and jcp.com. We believe in quality that can be felt, fabrics that your skin loves, colors that go with you, and sizes and prices that invite you to buy for the whole family. We're looking for motivated, talented individuals who can emerge as Warriors in our organization. Find your fit at JCPenney.
Position Description - This position is responsible driving customer-facing and back-end projects for designated product line on JCPenney.com. The Product Manager will also support in-depth business reviews, present to senior management, and support initiatives with the site merchandising, marketing, and technology teams. The product manager must be able to work at the strategic level to drive ideas for growth, and at the tactical level analyzing data and solving problems. The Product Manager will monitor and drive the business on all aspects of demand, customer experience, and conversion.
Responsibilities and Key Accountabilities include:
· Consult with various business units to determine needs and identify new opportunities to improve the customer shopping experience and drive competitive advantage
· Continually monitor competition and industry developments to deliver site features that provide JCPenney customers with an exceptional shopping experience
· Drive functional capability roadmap for the desktop shopping experience
· Product functionality prioritization and backlog grooming
· Define Epics and User Stories for delivery and test case traceability
· Conduct requirement gathering sessions, and effectively elicit and prioritize requirements
· Ensure business needs are captured in a clear, concise, and unambiguous way, ensuring both functional and non-functional requirements are documented
· Facilitate change management activities by performing impact analysis of changes and supporting launch activities, including documentation and training
· Responsible for operational readiness tasks and performs product demos to stakeholders
· Work closely with developers and end users to ensure technical compatibility and business process uniformity of current and future state systems
· Identify and assess value of technology licensing with new vendors to deliver on innovative customer experience features
Core Competencies & Accomplishments:
· 10+ years experience in digital product management
· Experience in managing product capability for ecommerce and omni-channel initiatives
· Demonstrated ability to manage multiple projects across groups, including UX design, development, and QA
· Proven track record of taking ownership and driving results
· Exceptional interpersonal, communication, cross-collaboration and team skills
· Knowledge of ecommerce business KPIs and technologies
· Experience in driving data driven personalization in digital channels or experience in off-the-shelf personalization & recommendation engine is a PLUS
· Strong Experience in requirements gathering, writing functional specifications, and user stories in an enterprise environment
· Proven analytical capability and the ability to multi-task and thrive in a fast-paced environment!
· Experience with Agile Development Methodologies such as SCRUM
Our corporate office supports the JCPenney stores nationwide and offers a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401 (k) Savings Plan with company match, and a merchandise discount plan to JCPenney. Amenities include free covered parking, full cafeteria services, fitness center, and on-site childcare.
For more opportunities to join our team please visit our Careers Page.
Links: Media Room JCP.com