Director of Customer Service
Department: Marketing/Sales
Job Category: Administration and Support
Marketing and Advertising
Country: United States
State / Province: Arkansas
City: Lowell
Full/Part Time: Full Time
Shift: 1st Shift
Company Overview: Fortune 500 experience. Career development. Nationwide opportunities. We are J.B. Hunt.
Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!
J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.
Our corporate culture is the perfect example of a friendly, yet professional, work environment. Our strength lies in our employees who empower each other to build a cohesive work family.
Our solutions are your opportunities. What's your next move?
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
Job Description:
JOBSUMMARY
The Director of Customer Service is responsible for developing and improving J.B. Hunt's Customer Experience processes, including but not limited to: project management and implementation, communication to internal stakeholders, and strategic initiative planning.
RESPONSIBILITIES:
* 1) Work independently and within a team on existing and ongoing projects to enhance our Customer Experience.
* 2) Creatively design new methods and processes to improve our overall Customer Experience, in order to meet growth goals and objectives.
* 3) Act as a liaison between departments, including working with all levels of employees, in order to increase efficiency and drive process improvements.
* 4) Prioritize time and duties to generate best utilization of resources during projects. Communicate goals, objectives, and results to division and superiors in a timely, accurate manner.
* 5) Demonstrate an attitude of leadership, success and ownership in each assignment or project; provide productivity reports to senior leadership.
* 6) Initiate proactive solutions to items and processes needing improvement.
* 7) Attend and participate in management meetings; develop agendas and record and communicate meeting outcomes and action items.
* 8) Handle sensitive and confidential information.
* 9) Perform other related duties as required or assigned.
Qualifications:
REQUIREMENTS AND QUALIFICATIONS:
Candidates must have a 4 year college degree with a minimum 2.7 G.P.A., previous demonstrated management and supervisory experience or three years employment with J.B. Hunt Transport Services, Inc. In addition, candidate must possess the following qualities:
* Detail oriented with independent decision making abilities
* Ability to lead and coordinator multiple projects
* Excellent organizational & time management skills
* Ability to build rapport and communicate effectively with all levels of employees and customers
* Capability to research and solve problems with minimal supervision and work under constant deadlines
* Ability to handle a variety of tasks, work in a fast paced environment, and manage stress
* Must possess poise, tact, and diplomacy
* Creative
* Aggressive
* Excellent interpersonal skills
* Analytical ability
* Proficient in Microsoft Word, Excel, Access, and PowerPoint.
* Human Resources and Management experience preferred.