**Job Opening ID:**
00199407 HR Solution Center Representative (Open)
**Job Title:**
HR Solution Center Representative
**Department:**
Human Resources
**Country:**
United States of America
**State/Province:**
Arkansas
**City:**
Lowell
**Full/Part Time:**
Full time
**Shift:**
5 Day - Mon - Fri (United States of America)
**Job Description Summary:**
The HR Solution Center Representative provides excellent customer service for company employees by answering general questions regarding Group Benefit Plans, Company Policies, and other areas of Human Resources. They act as a bridge to connect employees with available HR Resources to facilitate problem resolution.
**Job Description:**
**The successful candidate for this role will:**
+ Provide accurate information to employees with questions on HR related topics.
+ Accurately document HR Solution Center call activity in the HR Call Tracking Database.
+ Assign HR Call Tracking Database entries to the appropriate party, when an activity requires follow up.
+ Meet acceptable standards of call center metrics, such as hold time, length of call, transfers, and unavailable time.
+ Promote positive communication with all internal and external customers
+ Any and all other tasks assigned by management for which the employee is qualified and abele to perform with or without a reasonable accommodation
**What does it take to be considered?**
+ High school diploma or general education degree (GED)
+ 7-11 months related experience and/or training; or equivalent combination of education and experience.
+ Professional phone etiquette and ability to handle high call volume.
+ Preference will be given to applicants with prior experience in a call center environment or previous HR experience.
**Qualifications:**
**Company Overview:**
**Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.**
_Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!_
J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
**Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.**
These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.
**Why J.B. Hunt?**
We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.
**What are we looking for?**
We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.