Rainforest Alliance/Richmond, VT
The Rainforest Alliance is an international nonprofit organization that works to conserve biodiversity and ensure sustainable livelihoods by transforming land-use practices, business practices and consumer behavior. Based in New York City, with offices throughout the United States and worldwide, the Rainforest Alliance works with people whose livelihoods depend on the land, helping them transform the way they grow food, harvest wood and host travelers.
Position Summary:
Provide overall leadership and project management to the planning, building and updating of Information Technology (IT) platforms that fulfill the multiple data and customer service needs of the RA-Cert Division. As a key IT platform used within RA-Cert, the position will focus largely on Salesforce. S/he will supervise IT solutions of the RA-Cert Division by engaging with key staff and partner organizations. This position will also provide ongoing support for implemented solutions. S/he will develop artifacts to move initiatives forward and proactively recommend and implement solutions.
Responsibilities:
Systems Analysis & Solution Identification
• Proactively communicate and collaborate with RA-Cert Division and partner organization staff to analyze information needs and functional requirements;
• Develop and deliver process & data flows and reporting tools;
• Simplify complex business problems through innovative process creation and re-engineering; and
• Provide research, direction and assistance to the RA-Cert Division in the selection and implementation of new or improved IT products and solutions.
Platform Solutions Implementation, Customization and Integration
• Lead evaluation and planning for improvements of existing systems;
• Serve as primary person responsible for key projects supporting the development of new or improved systems, including liaising with vendors, coordination of staff input, and management of milestone timelines;
• Provide project management and reporting services, and facilitate communication among end users, IT staff and vendors;
• Coordinate the development of database systems for new auditing services;
• Facilitate effective data integration among business systems and manage the integration process between programs and organizational systems;
• Develop guidelines, protocols and documentation as needed to ensure systems implementation and adoption;
• Manage the development and delivery of user training; and
• Coordinate data policy development and harmonization for the RA-Cert Division, in collaboration with other Rainforest Alliance programs and divisions (Evaluation & Research, Sustainable Agriculture in particular) and in line with organizational standards.
Systems Management
• Maintain existing IT platforms used within the RA-Cert Division, including periodic updates;
• Design sophisticated data mining reports and corresponding presentation tools, including dashboards;
• Provide technical support to staff on reporting indicators across the organization;
• Serve as point person and liaison between outsourced vendors and RA-Cert Division staff when contractors are used for systems management;
• Serve on steering committees that coordinate design and implementation of system solutions for all Rainforest Alliance Divisions;
• Lead steering committees for RA-Cert Division IT platforms;
• Support Rainforest Alliance Divisions regarding data analysis and transfer;
• Provide guidance and support to staff serving in administrator roles for specific systems used by the organization; and
• Other duties as assigned.
Qualifications:
• Bachelor's Degree (Information Technology, Computer Science, Computer engineering or related field) required;
• 5-7 years of professional and relevant work experience;
• 3-5 years demonstrated experience with Salesforce data management platform required;
• 3-5 years Business Analysis experience;
• Project Management Professional certification a plus;
• Working knowledge of, and demonstrated experience in managing software development life cycle;
• Exceptional communication, motivation, presentation & training skills;
• Demonstrated project management experience;
• Proactive work attitude and ability to take initiative; the ideal candidate will be self-directed and highly motivated;
• Experience with outsourced vendor management;
• Experience with cloud based solutions;
• Strong verbal and written communication skills;
• Strong planning, analytical, and project management skills, with ability to juggle multiple projects simultaneously while adhering to deadlines;
• Collaborative and energetic work style, superior people skills and ability to motivate;
• Written and verbal Spanish language skills preferred; and
• Ability and willingness to travel up to 15% internationally and domestically.
Salary:
Commensurate with experience. Competitive benefits package provided.
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