Docusign/Seattle, WA
Position Summary
The Technical Specialist is a key member of the Professional Services team and collaborates closely with DocuSign's Technical Consulting and Customer Success Architects. The candidate will ensure that the client's full range of use cases, API integrations and single-sign on enablement are implemented correctly to ensure seamless use for DocuSign business strategies and processes.
This position is an Individual Contributor role and reports to the Director of Corporate Services.
Responsibilities
Manages DocuSign's Single Sign On enablement process.
Installation of DocuSign Signature Appliance
Configuration of SharePoint
Work with our customers and partners to produce high quality and innovative integrations to DocuSign by providing expert guidance on coding practices with our API's.
Serve as an expert guide on best practices when integrating to DocuSign using the SOAP or REST integration points and help our customers and partners efficiently navigate the DocuSign certification process.
Provide technical, business consulting and product expertise to customers enabling comprehensive solution to be delivered to the market
Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications
Determine the scope of the implementation technology solution and the resources required to successfully complete
Identify use cases, roles and other business requirements for each project
Produce and manage client-facing documentation
Train new clients on the essentials of DocuSign systems to get them started on implementations
Ensure timely and accurate billing in coordination with Finance Department
Identify areas for process improvement within the Professional Services organization and make recommendations to Management Required Experience
Strong verbal and written communication skills
3-5 yrs of experience delivering commercial projects via service organizations
Proven track record of delivering projects/products to market
Ideal candidates would have a strong background in software development and Software-as-a-Service systems
2+ years working with directly with business/customers to understand business needs and applying technology solutions to those requirements
5+ years of experience developing technical solutions with Internet technologies including XML (WSDL), REST, SOAP, Publisher/Listener architecture, and software technologies including .NET, Java, PHP, Ruby, etc.
5+ years of experience working with code (C# or Java) and data in SQL or XML data stores
Experience working with bug tracking systems
Experience working with source control systems (SVN, SourceSafe etc.)
Experience using a CRM solutions such as SalesForce.com
Experience with Salesforce Apex a plus
Ability to identify and resolve ambiguity
Ability to adjust personal style to different situations
Bachelors or Masters Degree in Computer Science, Electrical Engineering or equivalent Professional
We are in the business of trust and reliability. We create, maintain and operate scalable IT solutions that deliver an exceptional experience for our customers - both internal and external -- who trust and rely on us. We are creating an infrastructure that scales and supports DocuSign's ambitious vision. That requires a smart, highly collaborative team who can identify and investigate new technologies to continue to deliver and scale globally and securely.
About the Company
About DocuSign
DocuSign ® is changing how business gets done. More than 225,000 companies and 85 million users in 188 countries sign, send, and manage documents with DocuSign. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital.
Employment Type: Permanent
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