Milestone Integration Services Ltd/Dublin, Dublin, Ireland
Some Linux knowledge/a Linux support background would be very desirable. Comprehensive understanding of Mac OS X from command line troubleshooting to resolving individual application failures.
Working knowledge of Windows - ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
Proven experience resolving secure network access problems involving but not limited to digital certificate authentication and client remote access services - either using Juniper Networks or Cisco solutions.
Complete understanding of Microsoft Outlook client (Windows & Mac) and Outlook Web Access with experience resolving complex problems and assisting users with advanced functionality.
Applied experience with Microsoft Exchange including a firm understanding of Groups and permissions.
Working knowledge of Active Directory and basic AD administration is desirable.
Primary Responsibilities:
Advanced support of personal computing systems either remotely or face-to-face at one of our Service Desks.
User-facing support of mobile devices including IOS and Android.
Ability to look at processes/procedures from a viewpoint of continual improvement.
The Help Desk Tech role is all about delivering the best user support experience; from resolving complex issues on a user's laptop to troubleshooting internal tools and collaboration services.
The Help Desk Tech must combine deep understanding of desktop computing, smartphones, Email, and client-side networking with firsthand experience working with users who expect great support how and when they need it.
Excellent communication and interpersonal skills are key so you can effectively work with internal groups and our clients
Excellent task management, verbal & written communication skills combined with relentless follow-up.
Responsible for user support from Cradle to grave - whether the support is delivered by you or through another team.
Troubleshooting of client-side network connectivity issues including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
Apply critical thinking to complex user requests and ensure you are providing as much context and information as possible to deliver the best solutions as quickly as possible.
Manage your workload and ensure tasks are completed right the first time.
Always look for problem trends and recommend ways to improve support across the team.
Required Skills:
Proven critical thinking & technical troubleshooting is essential for success in this role.
The desire and ability to have an impactful conversation with users about their support needs and requirements.
Loves working in a team-oriented environment and highly motivated to provide a positive user experience.
2+ Years in a similar support role
Employment Type: Permanent
Work Hours: Full Time
Other Pay Info: Depending on Experience
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