Tropical Nut and Fruit/Dallas, TX
Tropical is a food manufacturer, importer and distributor of bulk and packaged snacks & specialty foods. We are looking for an Inside Sales Associate to join our team!
Job Summary
The Inside Sales Associate sells company products and services to businesses or individuals over the telephone.
Full Time
Monday through Friday: 8am-5pm
Pay Rate: $16.00-$16.50
Essential Job Duties:
Processes EDI sales order functions including purchase order acknowledgements, entry, and invoicing.
Communicates initial customer backorder details, including quantities, deadlines, and logistics, to purchasing and operations function leads and provides follow-up on these communications.
Manages sales backorders and order status based on ready fill rates.
Coordinates order delivery schedules with customers and carriers, and schedules delivery appointments where applicable.
Coordinates the day-to-day business communications with broker support personnel in the grocery department only.
Develops and maintains customer order guides as needed.
Makes outbound lead follow-up calls to potential and existing customers in assigned territory by telephone and e-mail to qualify leads and sell products and services.
Handles inbound sales lead calls to convert calls into sales.
Overcomes technical and business objections of prospective customers.
Provides product information to qualified customers on request.
Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
Tracks stock levels.
Estimates date of delivery to customer, based on knowledge of company's production and delivery schedules.
Builds and maintains customer relationships.
Prepares reports of business transactions.
Enters new customer data and other sales data for current customers into computer database.
Works with outside territory managers to keep account activities and literature up to date.
Investigates and resolves customer problems with deliveries.
Distributes invoices and follows-up on delinquent accounts.
In keeping with our value of Customer Satisfaction, this position is expected to provide high-quality customer service to our internal and external customers, vendors, and others alike.
Adheres to company Policy and Procedures.
Acts as a role model within and outside the company.
Performs duties as workload necessitates.
Maintains a positive and respectful attitude.
Communicates regularly with supervisor and about department issues.
Demonstrates flexible and efficient time management and ability to prioritize.
Consistently reports to work on time, prepared to perform duties of position.
Meets department productivity standards.
May perform other duties as required.
Scope of Responsibility
This job will have periodic access to confidential data including customer quotes, and product costs.
This job follows standard practices and procedures, and is expected to accomplish work assignments with a limited amount of supervision.
Knowledge and Skill Requirements
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to read and understand English.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite.
Education and Experience
High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
Work Environment
Work is performed in in the field and disruptions occur frequently.
The noise level in the work environment may vary.
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Work Hours: Full Time
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