The Business
If you are a proactive and highly motivated analyst who brings real technical insight, we want to hear from you. As a tech analyst, or a change analyst looking for the next step, we're offering you the chance to to join a team responsible for the support of RBS International applications, including payment and internet banking applications and our offshore back-office system
RBS International is part of the offshore arm of The Royal Bank of Scotland. We are committed to prudent financial management, quality customer service and continuous technical and banking innovation.
What you'll do
As a Technology Support Analyst, you'll investigate, action, document and resolve incidents and issues arising within our Production systems. You'll provide 2nd, and sometimes 3rd, level support for RBS International Production applications and keep ‘business as usual’ running effectively and communicate and collaborate with internal and external stakeholders involved in delivery of service to maintain the currency of the applications, in partnership with other Technology teams.
You'll also undertake enhancements to the supported systems in line with business needs and priorities, and produce documentation of both a technical and descriptive nature
What you'll bring
You'll possess a sound knowledge of change management and will have a track record of building strong relationships with stakeholders and 3rd party suppliers through excellent verbal and written communication skills. You'll need to be able to deliver quality under pressure and actively manage risks within the application stack. You'll also support project implementation, so you'll need knowledge of project management lifecycles.
Basic knowledge of SQL may prove to be an advantage, but is not essential.
Due to local legislation, you'll need to possess the right to work and live in Jersey to undertake this role.
The Rewards
In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities. For more information on our benefits, please visit our website.
If you're a new joiner to the bank, please note that we carry out a credit check as part of our referencing process.
If you are experiencing any technical issues when applying for this role, please refer to our FAQ section for assistance.
At RBS International, we are focused on becoming the best bank offshore for trust, customer service and advocacy. We are simplifying our business, concentrating on the areas where we can lead the market, and placing our customers at the heart of everything we do.