Req Id: 97211
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
Name and description of hiring department:
Network Operations, Converged Services Operations (CSO), is responsible for voice managed services (VMS), software release management, and ensuring the health of the voice network for VMS customers.
Job Duties / Accountabilities:
Ticketing system downloads related to VMS Release Mgmt
Remote access to customer devices; Cisco Call servers, IP & Analog Voice Gateways
Vendor website investigations related to negatively impacting End of life milestones & dates, Security Advisories, Responses and Notices & software bugs
Produce IP Telecommunications VMS Release Mgmt quarterly reporting
Work closely with VMS L3 primes for each customer account
Essential Qualifications / Skills:
College diploma in electronics or telecommunications, or equivalent work experience. A minimum of a high school diploma is required for candidates outside of the Bell Canada Craft and Services bargaining unit
Valid, or in the process of achieving CCNA (R&S, Voice, Collaboration), or equivalent knowledge. Candidates from outside the bargaining unit must have CCNA or CCNP.
Strong knowledge with Microsoft office suite applications
Knowledgeable with remote desktop \ remote access protocols
Ability to troubleshoot connectivity issues
Working knowledge of Cisco technologies
Working Conditions:
Working in a team environment with contributions towards team success
Assignment(s) based role
Supporting Bell VMS Enterprise & Small-Medium Business Customers
Job location: 220 Simcoe St, Toronto, Ontario
BCE:WKP #Feature
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Union
Job Location: Canada : Ontario : Toronto
Application Deadline: 11/24/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto