Sopra Steria Recruitment Limited/Milton Keynes, Buckinghamshire, United Kingdom
Role: Account Manager
Permanent
Location: Milton Keynes OR Reading
Salary: Base Salary + Bonus + Benefits
About Sopra Steria Recruitment
Sopra Steria Recruitment has over 35 years of experience providing specialist recruitment services, with a demonstrable track record in creating successful recruitment solutions within ICT services, Central & Local Government, Retail and Banking to name a few. We provide Contract, permanent and outsourced recruitment models across all technical, professional and temporary disciplines.
We deliver through world-class recruitment workflow and compliance processes, certified to the ISO 9001 standard and aligned to all relevant employment and recruitment legislation. Our commitment to minimising our impact on the environment is quantified through our certification to the ISO 14001 standard. We are long-term members of the Association of Professional Staffing Companies and double winners of their 2014 awards for excellence, providing you with an assurance of the highest quality delivery.
We are part of Sopra Steria, European leader in digital transformation, who provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services.
With 35,000 professionals in over 20 countries (of which over 5000 are based in the UK) and pro forma revenue of €3.1 billion in 2013, this is a great time to join the organisation as you will be pivotal to our continued development and growth plans. We're offering you the opportunity to do more too - using your business skills and knowledge, and your creativity, to add more value than clients would traditionally expect.
About the Role
Sopra Steria Recruitment is looking for an experienced Account Manager to join its successful team, who is able to work between Reading and Milton Keynes with some travel to UK Wide client locations and flexibility of some home based working as agreed.
We are looking for someone to manage the Outsourced recruitment service for one of our major accounts, delivering full recruitment workflow and resourcing through dedicated technology. The service delivers volume contractor supply and permanent recruitment services for all skillsets. This is fully client facing where on-site presence, networking and stakeholder engagement experience is key. This is ultimately a delivery focused role, suitable for someone who has experience managing others in the delivery of targets and SLA's.
Responsibilities
Overall responsibility for the day to day delivery of the service to the account(s)
Regular onsite visits
Operate effective client relationship management at an Account Management level and ensure effective delivery to clients SLA requirements
To ensure management information is accurate and delivered as per the SLA.
Monitor and handle customer and candidate satisfaction issues, expediting effective resolutions.
Manage the allocation on new roles to the dedicated recruitment team.
Support the recruiters where necessary and ensure they meet their CV delivery KPI's and SLA's
Manage contractor assignments for named clients - ensuring contractor care and client management processes are fully effective
Manage the end to end recruitment process with clients from initial requirement through to commencing the contract
Evaluate Candidates presented by Recruiters in accordance with legal and client requirements
Ensure effective screening processes to ensure compliance with client's changing requirements
Assist the Screening team to obtain suitable references as required, escalating issues as appropriate.
To ensure that all resourcing activities from requirements to placement are actioned on the appropriate systems.
Manage hands on recruitment for Senior Permanent roles where necessary.
Provide Account Management activities for other Client accounts as required.
Adhere to the Sopra Steria Recruitment company policies and procedures
Essential skills & experience
Management of delivery of a contractor recruitment service
Understanding of a P&L at an account level
Experience of managing and meeting KPI performance levels and Client SLA's
Client facing experience, engaging at a senior management level
Experience of presenting recruitment services to clients
Good knowledge of legislation and how to manage compliance through recruitment processes and checks
Experience of creating and maintaining a comprehensive Account Plan
In-depth recruitment experience
Ability to manage candidate and client expectations as part of the delivery process
Experience of managing the delivery of candidates by a resourcing or recruitment team (ideally co-location) in line with client specific SLA and company procedures
Consultative approach, exceptional written and verbal communication skills, excellent organisational skills, driven to provide service excellence
Ideally an awareness of market rates/salaries in the IT Industry
Hands on experience of Senior Permanent recruitment in any discipline would be an advantage
And finally
The role offers the opportunity for further development and the potential for a wide and diverse career within Sopra Steria Recruitment, Sopra Steria.
Sopra Steria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.
Employment Type: Permanent
Work Hours: Full Time
Other Pay Info: Base Salary + Bonus + Benefits
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