Company Profile
ToLet.com.ng -Nigeria’s 1st online lettings agency and one of Nigeria’s fastest growing internet companies. We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.
In order to push our continued level of success, we require talented and resourceful individuals to fill the role stated out below:
Job Title: Customer Service Representative
Location: Lagos
Job Descriptions
Treat customers as people not numbers, metrics or problems.
Empathise, address issues & questions, help reach rapid resolution, and make every interaction easy, memorable and valued
As a Telephone support specialist: investigating, diagnosing and resolving customer enquiries; working where necessary with internal support teams and other colleagues (e.g., Sales and Design …).
Day to day email support where required; over time, expansion of the role to include chat and social media may be required
Work closely with customers and consumers to “troubleshoot” issues using good questioning and fact finding skills.
Re-educate customers on the value of the product at ToLet.
‘Own’ your calls and customers, and always do what you committed to do, providing regular and timely updates along the way
Develop and maintain a deep understanding of ToLet’s systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiries.
Take end-to-end ownership over issues and in doing so manage customer expectations, providing education and advice whilst ensuring issues are resolved in a timely manner.
Making changes to products and services, as requested by customers and account managers
Accurately record and update customer information on call, across necessary internal platforms or applications.
Proactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively.
Skills Required
Love being on the phone to customers – with a great phone manner and a real desire to help
A clear and strong communicator with excellent questioning and listening skills
A high degree of emotional intelligence – the ability to stay cool under pressure and remain helpful while handling difficult calls
Ability to empathise and show care & consideration to customers, whilst still being able to deliver difficult messages to customers when needed
An accurate and methodical individual with an excellent eye for detail
The ability to challenge and question ideas, openly and honestly, whilst providing solutions and options
Driven by team performance, and continually striving to be better both as an individual and as a team
A strong team player who forms positive relationships with both colleagues and customers
A passionate, energetic and self-motivated individual who proactively looks at their role in the business and how they and the wider team can do better (supports our continuous improvement objectives)
Good time management with the ability to prioritise and manage your workload, supporting others as needed.
Candidate Requirements
Awaiting NYSC/ at least 6-months internship program applicants.
Candidate must be fluent in English.
Candidate must be a Computer literate who is able to handle basic Microsoft packages
Candidates must also have an excellent sense of priorities.
Candidate must have good analytic skills
Candidate must be able to work with little or no supervision.
Candidate must be available to work weekends and public holidays.
Job Title: Area Field Specialist (Level 1)
Location: Lagos
Job Description
Source for new available properties in their designated area/zone and ensure that the pictures and full description are put on the website;
Interview clients assigned to you by the company to determine what kinds of properties they are seeking;
Coordinate for the company’s clients the following; property viewings, overseeing signing of documents;
Act as an intermediary in negotiations between agents/landlords and clients, generally representing the interests of tenants;
Compare a property with similar rental properties to determine its competitive market price;
Accompany clients during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting;
This job role is target oriented and is for highly ambitious and result driven individuals.
Qualification and Requirements
Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results;
Bachelor’s degree in a related field;
Show attention to detail and the ability to follow processes and procedures 100% accurately;
Candidates should be tech savvy and computer literate;
Candidates should possess good communication skills;
Candidates should be able to work with little or no supervision.
What we Offer
A unique education in working in a industry leading company ;
Become part of a highly professional and dynamic team working to build one of Nigeria’s fastest real estate/technology brands.
An attractive commission and expense package.
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our ever growing brand.
Job Title: Property Manager
Location: Lagos
Job Description
Exploring new business generation and cross selling opportunities;
Be involved in the general operation, maintenance, and administration of company’s properties portfolio; ranging from residential units, up to industrial and commercial properties;
Duties would also include rent collection; negotiation of contracts; and advertising of vacant spaces;
Managing the transition of client/properties in and out of our client’s management.
Responsible for on-going tenant liaison.
Carrying out property inspections and overseeing resultant actions arising.
Responsible for the preparation of service charge budgets and seeking client approval.
Reading of leases and ensuing accurate data is maintained on the property management system;
Preparing client reports according to correct specifications and attending client meetings as required;
Qualification and Requirements
Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results;
Bachelor’s Degree in a related field;
Show attention to detail and the ability to follow processes and procedures 100% accurately;
Candidates should be tech savvy and computer literate;
Candidates should possess good communication skills;
Candidates should be able to work with little or no supervision.
Remuneration
A unique education in working in a industry leading company;
Become part of a highly professional and dynamic team working to build one of Nigeria’s fastest real estate/technology brands.
An attractive salary package.
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our ever growing brand.
Job Title: Offline Activation Officer (Motorcyclist)
Location: Lagos
Job Summary
Asides the job description below, the successful candidate must possess the ability to ride a motorcycle.
Job Description
Approach property agents and register them on ToLet.com.ng;
Support these property agents if they have any problems using ToLet.com.ng;
Actively seek out new sales opportunities through cold calling, networking, social media and any other form that is most feasible to increase the number of listings and property agents on the platform;
Set up meetings with potential clients and listen to their wishes and concerns;
Able to build and maintain effective relationships with a wide variety of individuals and groups across categories;
As an Offline Activation Officer, you will report via the use of a computer a log of your day to day activities;
Generate and follow up on sellers;
Manage customer relationship;
Any such other function not listed above which may arise for the efficient operation of the business.
Qualification and Requirements
Possess a valid national motorcycle riders licence;
Must be experienced at the art of motorcycle riding for considerable lengths of time
0-3 years’ work experience
Excellent knowledge of relevant computer programs (i.e. MS Office)
Proven experience as a sales representative or other sales/customer service role
Proven track record of successfully meeting sales quota
Customer focused and great selling skills;
Delivers results and resourcefully innovates;
Innovative out of the box skills;
Highly organized team player who can multitask;
Excellent verbal and written communication skills;
Fast learner, pleasant and outgoing personality with a passion for sales;
Must be committed, positive and hardworking;
Able to work under pressure, meet deadlines, persuade and influence others;
Self-motivated with a results-driven approach;
Ability to learn about products and services and describe/explain them to prospects;
Consistent exercise of independent judgment and discretion in matters of significance;
Regular, consistent and punctual attendance at meetings;
Cool-tempered and able to handle rejection;
What We Offer
A unique education in working in an industry leading company;
Become part of a highly professional and dynamic team working to build one of Nigeria’s fastest real estate/technology brands;
An attractive salary package;
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our ever growing brand.
Job Title: Java Enterprise / Web Developer
Location: Lagos
Job Summary
Participates in the technical design of application systems.
Develops and implements application systems.
Assists in definition of project tasks: analyzes and estimates cost and time.
Creates comprehensive unit test plans and test cases.
Participates in design, coding, testing, implementation, and documentation of solutions.
Creates and executes performance tests to ensure that expected application performance levels are achieved.
Designs, codes, tests, debugs, documents, maintains, and modifies computer programs of moderate complexity, significance, and risk.
Writes documentation that describes installation and operating procedures
Requirements
Bachelor’s Degree in Computer Science or any related field;
3+ years experience with Java (J2EE);
Experience with Spring Framework and/or Play Framework (A MUST);
3+ years web application development experience;
Exposure to VCS, TOD, CI;
Proficient in HTML, CSS, JavaScript;
Proficient in SOL;
Exposure to architecture design;
Strong technical background.
Job Title: Offline Activation Officer (Agencies)
Location: Lagos
Job Description
Enlisting and onboarding of real estate agencies;
E-mail and telephone support, investigating, diagnosing and resolving agents’ enquiries; working where necessary with internal support teams and other colleagues (e.g., call-center, Finance, IT).
Taking end-to-end ownership over issues and managing agents expectations accordingly, appropriately escalating issues where required, providing education and ensuring issues are fully resolved in a timely manner.
Request bespoke reports for agents on a variety of data sets such as product usage.
Accurately recording and updating agent information across multiple internal systems.
Proactively and constructively contributing ideas and challenging the team’s processes where potential improvements have been identified.
Attending and actively contributing to meetings or projects that benefit the wider team, including occasional user testing, new product and process training, and sharing sessions
Perform a high volume of cold calls (50-80 daily) in order to secure new business
Systematically penetrate an assigned geographic territory to maximize ToLet’s listing coverage to the maximum amount possible.
Deliver compelling presentations via telephone & email. Sell high level prospects on the value of working with ToLet.
Serve as a brand ambassador for ToLet, representing the best interests of the company, its advertisers, and industry partners , while simultaneously increasing goodwill and brand awareness of ToLet tools and services.
Accomplish targeted performance objectives on a consistent basis.
Perform all necessary administrative and processing functions to secure listing feed contracts and insure the listings are processed and posted to ToLet. Document all activities in on relevant ToLet platforms.
Skills required:
Strong attention to detail.
You are curious, a keen problem solver with a desire to take ownership to resolve issues.
You have strong confident communication skills.
You are able to manage expectations and build a strong rapport with agents.
You have the ability to challenge ideas, ask questions and provide ideas.
A strong team player who forms positive relationships with both colleagues and customers.
The ability to be adaptable and work outside of a set process where required, able to use your initiative and judgement to best handle the request.
You are a disciplined, organised, thorough individual who demonstrates proactivity and responsibility.
Proficient in Excel and Word.
Job Title: Intern
Location: Lagos
Candidate Requirements
Awaiting NYSC/ at least 6-months internship program applicants.
Candidate must be fluent in English.
Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results;
Candidates must also have an excellent sense of priorities.
Candidate must have good analytic skills
Show attention to detail and the ability to follow processes and procedures 100% accurately;
Candidate must be a computer literate who is able to handle basic Microsoft packages
Candidates should possess good communication skills;
Candidates should be able to work with little or no supervision.
How to Apply
Interested and qualified candidates should send their Applications and CV’s with job title as subject of the mail to: jobs@tolet.com.ng
Candidates for the position of Java Enterprise / Web Developer, should send their Applications and CV’s tech@tolet.com.ng
Note: Shortlisted candidates should be prepared for an interview invitation at short notice.
Application Deadline 30th June, 2016.
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