P1 - Tech Helpdesk Jr. Analyst Trilingual - AL(

# Job Number:


## Primary Location

MX-Nuevo Leon-Monterrey



**Xerox is the world''s leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.**

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

May perform one or more of the following:

Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution

Applies understanding and knowledge of information systems products and services to assist users

Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

Coordinates referrals to appropriate technical, professional, or service personnel

Receives and prioritizes issues and forwards using appropriate escalation procedures

Provides functional or task leadership

Coordinates special projects and system upgrades

Briefs customers and/or management on the status of resolution efforts

Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel

Recommends system or process improvements, including procedures, training, and enhanced documentation

All other duties as assignedLearns to use professional concepts.

Applies company policies and procedures to resolve routine issues.

Works on problems of limited scope.

Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Builds stable working relationships internally.

Normally receives detailed instructions on all work.

Typically requires no previous professional experience.

*Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to *accommodations@xerox.com_._

Virtual/work from home? No

*Primary Location:* MX-Nuevo Leon-Monterrey

*Virtual/work from home?:* No

*Req ID:* 14017364

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