1. Minimum of an Associate s degree in Business or Technical field. 2. Reasonable knowledge of Daktronics product line or demonstrated ability to learn technical products quickly. 3. Strong communication skills including verbal and written, presentation, negotiation, and interpersonal. 4. Above average computer skills in Microsoft Excel and Word, Internet navigation, e mail programs. 5. Capable of learning Amdocs and other software as needed. Keyboarding skills above 40 WPM. 6. Goal oriented, with proven leadership capability. 7. Demonstrated ability to plan and execute according to plan. 8. Ability to manage time properly to meet deadlines. 9. Ability to work independently with little supervision. 10. Ability to work effectively as a team player. 11. Fluent in English, both written and verbal. 12. Background check may be conducted. 13. We do not sponsor immigration visas for this position. 1. Dispatch: 1.1. Responsible for coordinating resources including parts, equipment, and technical resources to complete Field Service requests for all markets. 1.2. Types of Field Service requests will include Break Fix, Installation, Preventive Maintenance, Event Support and Re work. 1.3. Actively monitor and maintain work flow queues for Field Service requests from all markets in order to successfully meet response times. 1.4. Keep current and accurate notes for each dispatch request in Daktronics CRM (Customer Relationship Management) system(s). 1.5. Communicate effectively with internal customers, Dispatch team members, Field Service Leadership, Field Service resources and equipment suppliers. 1.6. Work with Field Service Leadership to put together and carry out overall planning of demand, resources and equipment. 1.7. Manage and assign the appropriate resource for the work based on the information in the dispatch request using pre determined criteria to make the appropriate decision. 1.8. With composure, re arrange schedules when needed to meet market entitlements, or emergency situations. 1.9. Work as part of extended teams. Example, work with Service project managers or ASM s (Account Service Managers) to successfully complete service for an escalated issue or site. 2. Field Service and Dispatch Support: 2.1. Provide phone support for the Dispatch queue in the Field Service Support line. Includes transferring callers, setting up or ending equipment requests, answering questions about dispatch requests including scope, parts or equipment. And Setting up urgent requests for service. 2.2. Process Work tickets in Daktronics CRM system(s). 2.3. Process Invoices for labor, materials and or equipment 2.4. Monitor and complete e mail requests in multiple accounts. 2.5. Provide support for managing and maintaining outstanding liabilities including parts requests, missing deliverables and missing paperwork. 3. Other: 3.1. Continuously learn about Daktronics products, goods and services. 3.2. Work effectively as a team member, work with little supervision, communicate effectively with team members including sales, support, applications engineering, project managers, customer service, and manufacturing; help when and where needed, including back up to other regions; make and implement suggestions for process improvement. 3.3. Be available and willing to work extra hours as needed to meet deadlines. 3.4. Have flexibility to shift schedule to cover demand during the normal working hours between 6am to 6pm M F and occasional weekends. 4. Other duties as assigned.