The Systems Engineer role is to design, install, administer, and optimize servers and related components to achieve high performance of the various clinical and business applications supported by tuning the servers as necessary.
This includes ensuring the availability of client/server applications, configuring all new implementations, provide project support and developing processes and procedures for ongoing management of the server environment. Where applicable, the Systems Engineer will assist in overseeing the physical security, integrity, and safety of the data center/server infrastructure including support of Business Continuity and Disaster Recovery.
### QUALIFICATIONS
* A minimum of 5 years equivalent work experience in a senior technical analytical position responsible for managing server environments.
* Advanced knowledge in two (2) or more of the following technologies:
* Intel based enterprise server platforms (single server and blade systems)
* Microsoft Windows Server 2003, 2008 and 2012
* Redhat or SUSE Linux
* Citrix XEN Services
* VMWare
* Dell PowerEdge Servers
* HP Proliant Servers
* Microsoft Hyper-V
* IBM iSeries Systems
* Experience with rack mounting of server hardware, including cable management best practices.
* Very knowledgeable in troubleshooting applications accessed via Microsoft Windows XP and Windows 7 systems
* Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, and I/O topology.
* Experience with server performance tuning and monitoring tools.
* Familiarity with TCP/IP network protocols, firewall management, and operating system configuration.
* Thorough knowledge of storage technologies (SAN, NAS) as well as Active Directory/Global Catalogue/LDAP enterprise systems
* Understanding of network technologies (LAN, WAN, Wireless, RFID, Firewalls) and telecommunications technologies (TDM, VOIP, CallCenter)
* Business Continuity and Disaster Recovery experience.
* Able to work evening and weekends
* Proven knowledge of systems development life cycle methodologies.
* Project management skills a definite asset.
* Strong understanding of the organization’s goals and objectives.
* Good written and oral communication skills; good interpersonal skills.
* Ability to conduct research into server issues and products as required.
* Ability to present ideas in business-friendly and user-friendly language.
* Highly self motivated and directed, with keen attention to detail.
* Proven analytical and problem-solving abilities.
* Ability to effectively prioritize tasks in a high-pressure environment.
* Strong customer service orientation.
* Experience working in a team-oriented, collaborative environment.
* Ability to fulfill On Call requirements and the flexibility to support a 24/7 work environment.
* Willingness to reside within a commutable distance Washington, DC.
### RESPONSIBILITIES
* Act as project lead in the design and review of new server systems, applications, and hardware; conduct capacity planning as needed.
* Coordinate and participate in key process improvements as they relate to the client/server environment in both the physical and virtual environment.
* Coordinate and collaborate with network, backup/storage engineering teams and clinical/business application administration groups to ensure availability, reliability, and scalability of server infrastructure to meet business demands.
* Work with security team to establish and implement policies, procedures, and technologies to ensure server security.
* Check service desk system for entries on server and server resource issues; prioritize and respond to service desk tickets as appropriate.
* Serve as a strategic contact for the escalation of server issues; provide timely response to customer inquiries.
* Perform file system configuration and management; define and document server backups and recovery needs.
* Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
* Monitor and test system performance and provide performance statistics and reports.
* Manage enterprise directory services and supporting server infrastructure.
* Define and implement strategies for integrating disparate operating environments.
* Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
* Develop and maintain training materials and server documentation.
* Lead and/or provide guidance to junior members of the team.
Ascension Health (www.ascensionhealth.org) is transforming healthcare by providing the highest quality care to all, with special attention to those who are poor and vulnerable. Ascension Health, which provided $1.3 billion in care of persons living in poverty and community benefit programs last year, is the nation’s largest Catholic and nonprofit health system. Our Mission-focused Health Ministries employ more than 122,000 associates serving in more than 1,400 locations in 21 states and the District of Columbia.
Ascension Health Information Services (AHIS) is a subsidiary of Ascension Health Alliance, a Catholic healthcare organization dedicated to the transformation of healthcare through excellent clinical care throughout the continuum and through innovation. AHIS has a clear vision to be a leader in delivering efficient and effective IT services, measured by meeting industry performance metrics; demonstrating agility and flexibility to adapt to changes in customers’ needs and business models; and providing low-cost, high-value IT service attractive to potential customers outside the organization. AHIS has more than 2,300 associates, supported by various third parties, focused on providing value to our stakeholders. In 2013, AHIS was honored to be selected by _Computerworld_ as No. 52 on its Best Places to Work in IT list, and by _Elearning!_ Media Group/Aberdeen Group as No. 28 on its Learning!100 Corporate Enterprise Honoree list.
This position is with AHIS and located at Providence Hospital in Washington, DC
Equal Opportunity Employer M/F/D/V