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Interactive Services believes in putting meaningful communication at the forefront of every client, customer, and employee relationship. We help companies connect and engage with their audiences, and we’re trying to change the fundamental way that happens. Interactive Services provides creative, tailored omni-channel engagement solutions that drive business results and inspire people to take action. We enable interactive communication between millions of people worldwide every day! Voice, email, mobile push and texting, web, social media, and even fax. We do it all!
Consumers are increasingly demanding information that is timely, relevant, and useful to their specific needs. Interactive Services raises the bar by helping our clients deliver expertly-designed, engaging, and personalized messages to their customers quickly and efficiently. We help local, national, and international brands build trust and loyalty through consistent and positive customer experiences.
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Responsible for supervising the day to day activities of assigned staff providing support to resolve customer issues with their computer software/hardware systems, and as needed in the installation and training of notification products; ensure service requests are within the support center''s scope of responsibility, and the request is logged in a complete, concise manner, asking additional questions as necessary; supervise staff making updates or changes to the websites and/or custom web applications; act as first escalation point, providing assistance until the request is completely resolved to customer''s satisfaction; confirm the service queue is monitored to make certain all requests are being addressed.
* Familiar with audio recording software and associated industry knowledge
* Working knowledge of computer hardware and general troubleshooting experience
* Day to day contact between technicians and audio specialists/voice talent
* Strong ability to organize, coordinate, and schedule booth time for internal employees and contractors
* Flexible schedule to manage contractors who may record outside the hours of 8-5
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MINIMUM QUALIFICATIONS
Education
* Associates degree from an accredited college or university with major coursework in business administration, communications, or a related field required. Bachelor''s degree preferred. Equivalent experience in a similar position may substitute educational requirements.
Experience
* Minimum two years software or notification product technical support experience required
* Minimum one year business-to-business customer service experience required
* Minimum one year supervisory experience preferred
Other
* Intermediate knowledge of Word, Excel and PowerPoint required
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If you meet the minimum qualifications of this position and are interested in applying, apply online today!
Please allow 30-45 minutes of uninterrupted time to complete the online process.
Applications will be accepted through 05/13/2014.
EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans
*Regular/Temporary:* Regular
*Job ID:* 984582
*Full/Part Time:* Full-Time
*Location:* Alabama - Mobile
*Job Title:* Voice Services Supervisor