# About Us
VMware is the leader in virtualization and cloud infrastructure solutions that enable businesses to thrive in the Cloud Era. A pioneer in the use of virtualization and policy-driven automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace.
With 2013 revenues of $5.21 billion, VMware has more than 500,000 customers, 55,000 partners, and 14,000+ employees in 50+ locations around the world. At the core of what we do are our employees who deeply value execution, passion, integrity, customers, and community. Want to be part of a compassionate community that thrives on architecting what’s next in IT? Learn more at vmware.com/careers.
# Why work for our Division
The global VMware Professional Services Organization (PSO) influences the success of each VMware implementation. The PSO team is dedicated to the success of the customer and their virtualization strategy and implementation. The PSO team ensures that VMware customers are successfully implementing their business plans from adoption all the way to a fully functioning virtualized datacenter. The VMware PSO team includes Implementation/Managed Services, Project/Engagement Management, Education Services, Partner Management and Technical Account Management (TAM) Services.
# Why work with our Group
Technical Account Managers (TAMs) provide unrivaled product knowledge and proven skills to help large enterprise companies streamline deployment and improve operations of their VMware platform. Backed by the resources of the entire VMware organization and armed with best practices, TAMs are responsible for building and maintaining post-sales relationships with VMware’s largest and most strategic customers. These customers are typically large enterprise accounts adopting VMware virtualization, cloud and end-user computing software across their data centers. TAMs develop a trusted advisor relationship with key stakeholders including customer executives, CIO, CTO, Line of Business leaders and IT Directors to ensure that the customer continues their standardization on VMware technology. Additionally, TAMs become the customer’s single point of contact into all of VMware. As such, the TAM’s technical abilities will be critical in recommending solutions, identifying opportunities, mitigating issues and providing technical guidance to a defined set of accounts.
# Job Description
Job Description:
TAMs consult closely with customers to ensure their satisfaction and ROI with the VMware platform. They are the customer’s primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting the productive use of VMware solutions. TAMs must engage resources across the entire VMware organization when necessary. In addition, TAMs proactively expand VMware platform adoption and standardization within accounts, driving relationships at every level internally and externally to advocate VMware technology solutions and influence change. In addition to customer facing activities, TAMs report key account metrics and insight to VMware internal teams while contributing to the overall TAM program development.
Responsibilities:
* Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and IT’s overall impact on business results.
* Provide project leadership, coordination and architectural guidance for the customer’s major VMware initiatives.
* Collaborate with cross-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff.
* Map VMware solutions to the customer’s unique business and technical requirements.
* Maintain current, high-level technical knowledge of the entire VMware product line and future product direction.
* Manage and drive competing requests across simultaneous client engagements.
* Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements.
* Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of VMware solutions within your accounts.
Requirements:
* Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization).
* Must be a fast learner with the ability to explain complex technical concepts to a variety of audiences.
* Strong technical background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture (preferably with technical certifications).
* Strong business acumen and problem-solving skills with the ability to influence internal and external stakeholders at all levels.
* Must be effective working independently and in a team setting.
* Strong organizational skills with the ability to manage competing client demands.
* Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with CxO level personnel.
* Ability to travel as needed.
* Bachelor’s degree preferred or demonstrated equivalent experience.
* VCP 4 or VCP 5 certification preferred.
Benefits:
VMware offers great compensation, work-life balance, health insurance coverage, insurance for your financial protection, and savings/investment plans. This includes Medical, Dental, Vision, Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts, and 401(k).
For work-life balance, plan on 8 paid holidays and 3 floater holidays each calendar year and personal time off (PTO). There is freedom in planning the workday with flexible start and stop times subject to the company''s needs.
EEO:
VMware is an equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental handicaps or disabilities, marital status, veteran status, sexual orientation, nor any other basis prohibited by law.
# EEO Statement
VMware is an equal opportunity employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Equal opportunity and consideration are afforded to all qualified applicants and employees in personnel actions, which include: recruiting and hiring, selection for training, promotion, rates of pay or other compensation, transfer, discipline, demotion, layoff or termination. VMware does not unlawfully discriminate on the basis of race, color, religion, sexual orientation, marital status, pregnancy, gender identity, gender expression, family medical history or genetic information, citizenship, national origin or ancestry, sex, age, physical or mental disability, medical condition, veteran status, military status, or any other basis protected by federal, state or local law, ordinance or regulation. VMware also makes reasonable accommodations for disabled employees consistent with applicable law. Further, it is the policy of VMware to maintain a working environment free of all forms of harassment.
*Posting Title:* Technical Account Manager - Chicago, IL
*Advertised Location (Select only ONE location):* Chicago, IL, US
*Is this a remote or multiple location position?:* No
*Requisition Number:* 50776BR
*Level of Job (LinkedIn):* Mid-Senior Level
*Advertised Group (Place a checkmark to select multiple groups):* Prof Services