People want to be treated like individuals. At Cigna, we get that. That’s why we embrace and encourage peoples’ uniqueness, helping to give them the strength and confidence to show the world who they really are. The coverage, expertise and services we provide are at the very core of how we help people achieve their full potential – and ultimately, improve their health, well-being and sense of security.
But before we can accomplish any of that, we have to have the right people in place. People like you.
Skills, experience, talent and creativity like yours enables us to develop the meaningful, innovative solutions our customers value and expect. That’s why we’re committed to recruiting, motivating and nurturing the best and the brightest, whether you have industry experience or not. We’re growing a workforce as unique and diverse as the millions of customers we proudly serve around the world – one individual at a time.
Cigna strongly embraces the scientific evidence that the use of tobacco products is harmful to the health of the user, the user’s family, and the general public. Cigna''s mission is to improve the health, well-being and security of the people we serve, which starts with our employees. Starting with job offers dated January 1, 2014, Cigna will no longer hire – where state law permits -- applicants who use tobacco products, including cigarettes, cigars and chewing or smokeless tobacco. Currently, these states are: AL, AK, AZ, AR, DE, FL, GA, HI, IA, ID, KS, MD, MA, MI, NE, OH, PA, TX, UT, VT and WA.
If you’re passionate about making a difference one individual at a time, and would like to join the Cigna team, you’ll be screened for nicotine as part of the pre-employment drug screen in states that allow the screening. If you test positive for nicotine, although we won’t be able to offer you employment, we encourage you to check with your medical provider to explore your options and resources for quitting. Once you’re tobacco-free, you may re-apply for jobs with Cigna in [six] months.
Cigna offers a Healthy Life Incentive for Cigna Medical Plan participants who live tobacco free. As a result, non-tobacco users pay a reduced premium for their Medical Plan coverage.
Are you someone who is self-motivated, career-driven and an innovative thinker with a passion for Customer Service? Join our Customer Service Team! As a Customer Service Representative you will have the opportunity to gain the trust and respect of our customers and impact their experience by delivering innovative, personal resolutions to a variety of individuals and families across the world. Customer Service Representatives are dedicated to meeting the expectations of internal and external customer and get first-hand customer information and use it to improve products and services.
We invest in you- Cigna offers extensive paid training and a supportive post-training environment to assist in your success. Our managers partner with you in your professional development and assist in your decisions to follow career paths within our global organization. We encourage career development and have internal affinity networks and partnerships with professional associations to help you build skills essential for advancement. Educational advancement is also encouraged through our school partnerships and tuition reimbursement programs.
We reward you- Your performance is crucial to our customer experience and to overall company performance-We reward employees for the value they create and the outcomes they deliver. Rewards go well beyond pay and include non-monetary rewards such as recognition, learning, and career development opportunities.
If you’re looking to launch your career or make a career move, learn more about Customer Service opportunities with Cigna and apply today! A rewarding career **awaits you.**
**Role Summary**
In "real time", contact center environment, Customer Service Representatives effectively handle inquiries from customers, clients, or providers received via phone and e-mail located domestically and internationally.
Professional interaction with customers and business partners both internal and external is crucial to success along with the desire to work in a production based environment and meet or exceed goals associated with Average Handle Time, Schedule Adherence and Quality; while using efficient and appropriate work practices
**Customer Service Representatives will:**
* Operate on multiple computer applications to assist call
* Contribute towards the Center''s achievement of providing exceptional customer service
* Demonstrate stamina to successfully complete customer calls within established work hours
* Provide, accept and act on performance feedback from peers, business partners, leadership and customer survey results
* Focus on and demonstrate customer- centered goals and objectives
* Demonstrate willingness to learn and effectively apply new skills/techniques as customer expectations change
* Complete projects in established timeframes, as deemed necessary
* Maintain and recognize cultural differences/sensitivity
**Qualifications:**
* Possess a passion for Customer Service
* Innovative thinking and drive for results
* Display exceptional oral and written communication skills.
* Experience interfacing with international customers or the ability to interface with a culturally diverse population
* Work experience in a Quality/Production driven environment
* Knowledge of Dental terminology strongly preferred
* Working knowledge of basic computer functions including Microsoft products, internet research and email communication.
* Capability to navigate concurrently between multiple software systems with relative ease.
* Ability to prioritize a multitude of tasks
* Exceptional interpersonal skills
* Ability to work independently and possess exceptional time management skills
* Self-motivated and career-driven; seeking growth and learning opportunities.
* Flexibility to support business outside normal work schedule as needed
* High School Diploma required; Associates or Bachelor’s degree preferred
* 1+ years of customer service experience
* Call center and/or Health care experience are a plus.
**Competencies needed for success:**
* Customer Focus
* Interpersonal Savvy
* Problem Solving
**Training Requirements:**
Up to 6 week training course with no time off during that time frame. During training as well as permanent shift, the schedule will require that you work * Monday-Friday 9:30-6pm.
Cigna offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.
We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity.
Qualified applicants will receive consideration for employment without regard to any protected category including their race, color, religion, national origin, sex, protected veteran status or disability.
*Regular/Temporary:* Regular
*Job ID:* 95491
*Full/Part Time:* Full-Time
*Location:* USA-PA-SCRANTON
*Job Title:* Customer Service Associate- Dental- Start Date-June 23rd