Why Join Altec?
Altec specializes in the design, manufacture, sale, and servicing of aerial devices, digger derricks, cranes, and specialty equipment, supporting customers in over 100 countries throughout the world. Altec is an innovative, financially sound company that is leading the industry and setting the standard of excellence.
**Join the thousands who have made Altec their career decision.**
**Building on 80+ years of growth …**
**There’s never been a better time to join us!**
The National Service Group honors Altec''s commitment to be there for the life of the equipment, with the most complete and comprehensive service and support capability in the industry.
Apply on-line at https://careers.altec.com
Or send a resume to recruiter@altec.com
**A Supervisor is needed**to provide daily supervision and leadership to the Mobile Service Technicians. Provide support for success while promoting safe working habits.
A Bachelor''s Degree is preferred.
* A minimum of three years of management or supervisor experience is required. This experience must be in a manufacturing or another service operation. Fleet management can provide a good background.
* A candidate with a Bachelor’s Degree can find challenge and career opportunity.
* Computer skills are required, with knowledge of word processing and spreadsheet applications preferred.
* Mechanical aptitude is required, with knowledge of hydraulic schematics helpful.
* Able to obtain DOT card.
* Physical effort is required to move objects that may weigh up to 75 pounds, with a high level of dexterity required in the use of hand and power tools.
* High School Diploma or GED required.
**RESPONSIBILITIES**
* Work with technicians and customers to establish the most effective schedule.
* Manage daily activities (repairs, expense management, fleet maintenance) to ensure customer satisfaction.
* Support and implement process improvement and Altec policies with the group such as those involving phone, inventory, expense reports, service requests, time sheet reporting.
* Participate in continuous improvement events as requested.
* Manage metrics to meet company and customer performance objectives
* Responsible for answering incoming calls from customers and for the timely dispatch of jobs to technicians.
* Primary contact for customer, ensuring completion.
* Serve as primary contact for internal business units requiring mobile service support.
* Communicate with Materials to ensure proper parts availability.
* Maintain consistent communication with Altec Account Managers to foster positive relationships among sales, service, and the customer.
* Instill an attitude of team spirit in concert with Altec Values that will maintain a successful Service Group within the overall Altec organization.
**
* Customer first
* Enjoyment of work
* Family
* Financial stability
* Integrity
* People are our greatest strength
* Quality
* Spiritual development
* Teamwork**
Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:
* Medical, Dental, and Prescription Drug Program
* Retirement 401(k) Program
* Vacation and Holidays
* Flexible Spending Accounts
* Tuition Assistance Program
* Employee Assistance and Mental Health/Substance Abuse Program
* Life Insurance, Accidental Death and Dismemberment Insurance
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.