Quality Assurance Supervisor - 2nd Shift
Job ID 15450
Location
Lancaster (PA)
Employment Type
Full Time
Functional Area
Quality Assurance
Shift
2
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* Supervise daily QA Inspection operations to ensure quality standards are met and ATS goals are achieved.
* Oversee daily Returns Quality Control inspections to ensure inspection criteria is being followed and assessed correctly.
* Demonstrate Initiative in partnering with returns leadership team to review patterns and to drive the reduction of Quality Control errors.
* Review quality issues on incoming PO’s and make determination on PO pass/fail.
* Constant communication with Corporate QA on quality findings.
* Partner with the Inventory Control team to ensure the QA inventory is accurate.
* Supports QVC’s commitment to Customer Service in the performance of all job duties. Provides leadership and displays enthusiastic commitment to behaviors and values consistent with The QVC Difference. Creates a positive, motivating work climate and models proactive employee relations.
* Supervises day-to-day QA/QC functions and partners as necessary with other departments. Circulates around area, prioritizes, assigns, and reviews work to maintain departmental efficiency and to meet productivity goals
* Creates and maintains a clean, safe working environment for all employees.
* Ensures both consistency of and compliance with company and departmental policies/procedures and performance standards. Implements operational plans to achieve designated objectives, established performance goals, and quality standards.
* Conducts meetings with staff to review department changes and statistics, respond to questions, and communicates any issues/concerns to the group. Ensures that employee questions or problems are resolved in a timely and accurate manner. Coordinates all follow thru with the appropriate Managers/support departments as necessary.
* Performs regular feedback sessions (1:1) with employees to discuss performance. Include both constructive and appreciative feedback. Develops goals and objectives with individuals and provides appropriate follow-up. Counsels and participates in the training process to develop employees.
* Partners with manager and Human Resources to develop formal performance action plans and Corrective Actions for “Unsatisfactory” or “Needs Improvement” base and flex employees. Tracks progress against the plan. Provides feedback at appropriate intervals.
* Participates in the development of short and long-range goals for the department, including budget, staffing, and systems requirements. Assists with special projects involving continuous improvement both inside and outside area/s of direct responsibility.
* Completes and administers meaningful performance appraisals, as assigned, and on time, gathering appropriate information from all required sources.
* Completes all other administrative tasks (TC-1/Payroll, PAN’s, Operations/Production Reports, Corrective Actions for Attendance and Punctuality, Missed Commitments, etc.) on a timely basis.
* Assures cross training, completion of equipment training and certifications, as necessary.
* As required, assists HR in recruiting, interviewing, and selecting high quality employee candidates. Assimilates new members to the team and participates in the facilitation of new hire/On Call orientations.
* Obtains a strong working knowledge of all technologies used in their Distribution Center including but not limited to (IBM, WMS, and QUEST etc.)
* Demonstrates functional knowledge of all areas within Distribution and how those processes affect the Quality department and vice versa." />
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At QVC, our customer is our top priority. You can be an intergral part of our Quality Assurance team in this impactful role of Quality Assurance Supervisor, leading a team of Inspectors to ensure that our customers receive only the best!
Under the direction of the IC/QA Manager, the QA Supervisor is accountable for providing leadership, direction and support to the department. Manages operations to accomplish facility and company business goals. Operates the department in a cost efficient, quality-oriented manner to achieve excelent customer service. Monitors and maintains a working environment that promotes effective employee relations . Drives operational process to ensure quality standards meet customer expectations.
* Supervise daily QA Inspection operations to ensure quality standards are met and ATS goals are achieved.
* Oversee daily Returns Quality Control inspections to ensure inspection criteria is being followed and assessed correctly.
* Demonstrate Initiative in partnering with returns leadership team to review patterns and to drive the reduction of Quality Control errors.
* Review quality issues on incoming PO’s and make determination on PO pass/fail.
* Constant communication with Corporate QA on quality findings.
* Partner with the Inventory Control team to ensure the QA inventory is accurate.
* Supports QVC’s commitment to Customer Service in the performance of all job duties. Provides leadership and displays enthusiastic commitment to behaviors and values consistent with The QVC Difference. Creates a positive, motivating work climate and models proactive employee relations.
* Supervises day-to-day QA/QC functions and partners as necessary with other departments. Circulates around area, prioritizes, assigns, and reviews work to maintain departmental efficiency and to meet productivity goals
* Creates and maintains a clean, safe working environment for all employees.
* Ensures both consistency of and compliance with company and departmental policies/procedures and performance standards. Implements operational plans to achieve designated objectives, established performance goals, and quality standards.
* Conducts meetings with staff to review department changes and statistics, respond to questions, and communicates any issues/concerns to the group. Ensures that employee questions or problems are resolved in a timely and accurate manner. Coordinates all follow thru with the appropriate Managers/support departments as necessary.
* Performs regular feedback sessions (1:1) with employees to discuss performance. Include both constructive and appreciative feedback. Develops goals and objectives with individuals and provides appropriate follow-up. Counsels and participates in the training process to develop employees.
* Partners with manager and Human Resources to develop formal performance action plans and Corrective Actions for “Unsatisfactory” or “Needs Improvement” base and flex employees. Tracks progress against the plan. Provides feedback at appropriate intervals.
* Participates in the development of short and long-range goals for the department, including budget, staffing, and systems requirements. Assists with special projects involving continuous improvement both inside and outside area/s of direct responsibility.
* Completes and administers meaningful performance appraisals, as assigned, and on time, gathering appropriate information from all required sources.
* Completes all other administrative tasks (TC-1/Payroll, PAN’s, Operations/Production Reports, Corrective Actions for Attendance and Punctuality, Missed Commitments, etc.) on a timely basis.
* Assures cross training, completion of equipment training and certifications, as necessary.
* As required, assists HR in recruiting, interviewing, and selecting high quality employee candidates. Assimilates new members to the team and participates in the facilitation of new hire/On Call orientations.
* Obtains a strong working knowledge of all technologies used in their Distribution Center including but not limited to (IBM, WMS, and QUEST etc.)
* Demonstrates functional knowledge of all areas within Distribution and how those processes affect the Quality department and vice versa.
Required Qualifications
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Bachelors Degree in Business or related field, or an equivalent combination of education and experience.
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2 - 3 years supervisory experience in a related high volume distribution center environment
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Experience with a computerized Warehouse Management System
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Excellent oral and written communication skills
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Must possess a solid working knowledge of PCs, word processing and spreadsheet packages. (Microsoft Word, Excel, Access, etc.
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Excellent interpersonal and customer service skills
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Excellent organizational, problem solving, and supervisory skills.
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Demonstrated initiative is necessary.
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Ability to deal with multiple issues simultaneously in a fast-paced, highly dynamic environment
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Ability to climb stairs/ladders.
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Ability to work on elevated surfaces.
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Ability to lift items weighing approximately 50 lbs.
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Ability to perform basic math calculations.
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Ability to work under pressure in order to meet strict deadlines.
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Ability to differentiate between colors.
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Ability to conduct oral presentations.
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Ability to operate general office equipment (fax machine, photocopier, computer printer) stationed between 3 & 4 feet high.
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Ability to access and enter information using an automated system quickly & accurately.
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Ability to stand for long periods of time.
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Ability to comprehend and apply complex information.
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Maintain attendance according to company policy.
Preferred Requirements
Previous experience with a WMS is preferred.
QVC, Inc., a wholly owned subsidiary of Liberty Interactive Corporation attributed to the Liberty Interactive Group (Nasdaq: LINTA), is one of the largest multimedia retailers in the world. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. Its programming is distributed to approximately 200 million homes worldwide. The company’s website, QVC.com, is ranked among the top general merchant Internet sites. With operations in the United Kingdom, Germany, Japan, Italy, and a joint venture in China, West Chester, Pa.-based QVC has shipped more than a billion packages in its 25+ year history. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
QVC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability or handicap, marital or veteran status, genetic information, sexual orientation or any other category protected under applicable federal, state or local law.