## Job Preview
**_Share our pride. Join our mission._**
As a Fortune 200 financial services organization, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide by providing a full range of financial services and products. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 26,000 employees. They are the heart and soul of our member-service culture.
Recently **_Ranked #17 in Fortune''s 100 Best Companies to Work For in 2014 and marking our fifth straight year in the list''s Top 50_**, we are proud to receive consistently outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values:** Service, Loyalty, Honesty, and Integrity**. These are the foundations of how we do business with our members, as well as how we treat each other.
We are currently seeking talented **L/H Insurance Representative**for our **San Antonio, TX** facility.
**PURPOSE OF JOB**
The Life Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of life insurance, health, and related products.
**JOB DUTIES**
* Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.
Asks questions to discover key information and life events and understand need or problem. Documents relevant information.
* Recognizes life events, understands and assesses the member''s needs, financial situation, and goals.
* Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using intermediate sales techniques and persuasion skills and implements recommendation(s).
* Educates the member on how regulatory changes will impact a product.
Articulates benefits and motivates the member to acquire and/or retain various life insurance and health products through inbound and outbound member communications.
* Ensures adherence to company and regulatory practices.
* Supports enterprise business goals through the achievement of individual referral and product acquisition goals.
* Demonstrates proficiency in moderately complex life insurance and annuity skills, processes, and products.
* Employees in Senior Segment acquire and apply knowledge of complex Long Term Care, Medicare solutions, life insurance and annuities to assist members with choosing and managing best products for their needs.
* Employees in Senior Segment work with brokered products and act as an agent for the member.
* Other duties as assigned.
**Minimum Requirements**
* 1+ years customer service and/or sales experience.
* High school diploma or GED.
* Ability to acquire the Life/Health license.
* Successful completion of a job-related assessment may be required.
**Preferred**
* Chartered Life Underwriter or any health related designation.
* 2+ years life and/or health insurance industry customer service and/or sales experience.
* Previous sales experience with Medicare and Long Term Care Products.
* Health Industry experience.
* Current Life/Health License (Group 1).
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
**Relocation** assistance is **not available** for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an EEO/AA Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.
*Job Title:* L/H Insurance Representative II
*Job Reference Number:* 19479
*City:* San Antonio
*State:* Texas
*Position Type:* Full Time
*Percentage of Travel:* None
*Relocation Approved:* No
*Work Days:* Monday Tuesday Wednesday Thursday Friday
*Work Hours:* 7:30am - 7:00pm