## Job Description
As a leading provider of global corporate travel management, BCD Travel simplifies and streamlines the business of travel. At BCD Travel, we employ the most talented professionals and invest in superior resources and technologies to provide our clients with innovative advice and bottom line results.
BCD Travel is currently seeking qualified candidates for the following position:
Vice President, Travel Operations and Account Management– Dallas, TX or Houston, TX
**Job Summary:**
Responsible for managing travel operations and account management for assigned client portfolio or region. Responsible for achieving divisional goals related to client retention, employee satisfaction, profitability, quality service, preferred vendor maximization, technology implementation, on-line servicing, and business development for assigned business function. Manages an assigned client portfolio in excess of $100 Million and employees in excess of ninety (90).
**Essential Duties and Responsibilities Include:**
* Performs direct and indirect management of all vertical personnel, including telephone service levels, budget and cost management, quality service, client retention, employee development and satisfaction, process / policy adherence, and contractual obligations to customers.
* Leads account management team to develop strategic client Business Plans to establish and achieve the business objectives of travel program; ensures objectives are meet with continual follow-up with management team.
* Explores opportunity to expand client servicing relationship through global expansion; coordinates sales effort, pricing and implementation with BCD TraveI counterparts
* Supports negotiation process for the development of Service Level Agreements that are win-win for BCD Travel and the client
* Participates with national leadership team to determine new company policies
* Prepares and facilitates the implementation of budgets and departmental goals. Is directly responsible for achieving budgetary and departmental goals.
* Stays abreast of client negotiations; participates in sales presentations for potential and renewal accounts.
* Responsible for overseeing and supervising all technical functions and installations. These typically include GDS/automation, technical implementations, online systems, technical training, and TRX functionality.
* Proactively reviews client contracts and ensures all requirements are met, including reporting, service levels, on-line adoption, financials, technology, etc.
* Maintains consistent communication with clients and ensures all client requirements are met. Builds strong relationships at all levels.
* Effectively communicates corporate news and industry information to front line employees.
* Participates in travel association meetings and other industry functions to assure members are aware of BCD Travel and its services
* Maintains current state of the art information relative to the airline and travel industries; consults with customers on these topics
* Displays and mentors effective leadership qualities
* Attends all client quarterly and annual review for client base
* Performs proper follow-up and collection of accounts receivables over 30 days
* Negotiates new and renewal contracts with clients, airline vendors and GDS systems
* Effective manages soft dollar use to maximize benefit
* Attends transition meetings upon the acquisition of new business to gain complete understanding of travel program. Discusses all expectations with business development staff and works with account manager for account implementation and development of account Business Plan.
**Qualifications:**
* College degree, business (preferred)
* Minimum of ten (10) years corporate travel experience (required)
* Minimum of seven (7) years of management experience (required)
* Prior budget and cost management experience (required)
* Thorough knowledge of corporate travel agency operations and corporate travel account management.
* Experience managing travel programs of clients in the oil/gas and marine/crew industries
* Thorough knowledge of BCD Travel technology is (preferred)
* Knowledge of word processing, spreadsheets, presentation and email software required. Microsoft Office applications (required)
* Ability to travel on a regular basis (required)
BCD Travel offer’s a dynamic work environment with a competitive compensation and benefits package, including travel benefits. Please visit the www.bcdtravel.com to learn more about us.
*LI-JC1
*LI-LOCS HOUSTON TX-US
IND123
*Business Title:* Vice President, Travel Operations and Account Management
*Requisition #:* USAEAST-6476
*Position Type:* Full Time - Regular
*Work Countries:* United States
*Work Cities:* Houston TX-US Irving TX-US
*Field of Interest Category:* Travel Operations
*Scheduled Work Hours:* 40
*Percent of Travel:* 25-50%
*Relocation:* No