Commercial Customer Rep - Milwaukee, WI
Qualifications
Major Responsibilities
Advance Auto Parts Job Description Job Title: Commercial Customer Representative (CCR) Department: Commercial Sales Department Reports To: Director of Sales, Non Focus Acquisition FLSA Status: Exempt Job Grade: 9 Job Code: CS0052 Prepared By: Human Resources, Commercial Prepared Date: 10-11-11
SUMMARY The CCR sells automotive products to automotive repair shops. Responsible for implementing new commercial sales programs, as well as expanding current programs to meet or exceed sales and gross margin targets. Partners with Commercial Store Operations Team (Commercial Parts Specialists, General Managers, Mobile Pros and Division Leaders) to execute the Commercial Sales Program Model in assigned Commercial Delivery Stores. The majority of the CCRs time is spent in the field making sales calls, cultivating new customer relationships and expanding existing commercial business relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Develop and maintain strategic partnership with Store Manager (GM), Commercial Parts Specialists and District Leader to achieve all agreed upon goals for the assigned accounts with emphasis on Sales and Gross Margin Dollars, drive incremental sales, and build stronger business partnership between Advance Auto Parts and assigned existing accounts. Present key message around Value Proposition and Product Offering and consequently grow Advance Auto Parts share of wallet. Identify and meet commercial customer needs by presenting products, services or ideas in a manner that clearly shows how they would meet the needs, provide benefits, and build confidence. Travel throughout assigned accounts making sales calls that best position Advances Commercial Customer Promise, products, and services; overcomes or minimizes objectives, and addresses unique needs and preferences of key decision makers. CCR will make favorable impressions by interacting with prospectclients in a manner that builds effective relationships. Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met. Enter effective call notes around Voice of Customer, and updates core customer database into CRM on a timely basis. Provide feedback and input to local Commercial team and other business partners regarding competitive information, merchandising suggestions and other services to strengthen AAPs market position. The Team Member will be required to spend extensive time traveling in andor driving a vehicle.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Understand aspects of the customer facing operational systems that support delivery of our Table Stakes. These systems include, but are not limited to the following: APAL system, store team resume and key personnel, pricing tiers, daily schedules and commercial hours of operation, commercial credit and processing of commercial account paperwork. Computer proficiency required, including data entry. Candidate must have a working knowledge of Microsoft Word, Excel and PowerPoint Ability to calculate figures and amounts such as discounts, percentages, sales increases and gross profit percent. Ability to define problems, collect and analyze information, establish facts and draw valid conclusions. Excellent interpersonal and presentation skills. Excellent problem solving ability. Proven sales track record. Possess working knowledge of Company products and services and the ability to present those products and services to meet customer needs. Ability to effectively communicate customer issues and gain win-win commitment for resolution. Ability to effectively present information and respond to questions from groups of managers, clients and customers in a variety of settings ranging from one on one interaction to group presentations. Ability to interpret Company Policy and apply to a variety of situations, while maintaining consistency throughout assigned accounts.
EDUCATION andor EXPERIENCE Associates Degree (A.A.) or equivalent from a two-year college or technical school, three to five years related selling experience or equivalent combination of education and experience. Possess a working knowledge of automotive systems and traditional automotive aftermarket.
SUPERVISORY RESPONSIBILITIES This job has no direct supervisory responsibilities.
CERTIFICATES, LICENSES, REGISTRATIONS ASE certification preferred. Possess a valid drivers license and meet the companys MVR requirements.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift andor move up to 10 pounds and occasionally lift andor move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.