Reference # : 14-00428 Title : Network Engineer Cisco Certified
Location : Irving, TX
Position Type : Contract
Experience Level : 4 Years Start Date / End Date : 03/10/2014 / 03/10/2015
Description
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Description:
NETWORK CORE INFRASTRUCTURE SERVICES
TierII Technical Support Analyst (Systems Specialist 2)
EXPERIENCE REQUIRED
3+ years of experience in providing network operations support. Experience supporting a network with 1000+ nodes is preferred. NOC (Network Operations Center) experience is highly preferred.
Cisco Certified Network Professional (CCNP) Certification
Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
Intermediate level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit.
Intermediate level working knowledge of Cisco routers and switches, WANs, (T1, T3, MPLS)
Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
Any of following Industry Certifications is highly preferred*:
Cisco Certified Network Associate is preferred (CCNA).
Juniper Networks Certified Internet Associate/Specialist/Professional (JNCIA, JNCIS, JNCIP)
Information Technology Infrastructure Library Version 3 Foundations (ITIL Version 3).
Language Skills beyond English are a plus. Areas of need: Spanish, Portuguese.
DAILY RESPONSIBILITIES
Provide TierII Technical Support for the global network with a focus on network infrastructure in the Americas region:
- 85% 'Break/Fix' support of standard enterprise Cisco Internetworking Technology solutions - 15% 'Break/Fix' support for Internetworking technology infrastructure solutions such as :
Load Balancers (F5 and Citrix)
Juniper Routers
WAN Accelerators/Optimizers (Riverbed)
VoIP Appliances (Avaya)
WiFi/Wireless communications support
Other small pockets of both new and legacy internetworking technologies managed by Network Core Infrastructure Services
- Provide timely response to phone calls into the Network Core Infrastructure Services Technical Support hotline from internal colleagues within CTI, Investment Bank business clients, vendors, and others.
- Coordinate conference calls to conduct in depth technical reviews on ongoing incidents.
- Major Incident Support
- Represent Network Core Infrastructure Services on conference calls for business impacting incidents which may or may not be due to a failure in Network Core Infrastructure Services managed technology infrastructure
- Drive major incident conference calls as a representative of Network Core Infrastructure Services through consistent, professional, and highly assertive communication
- Maintain awareness of all NETWORK CORE INFRASTRUCTURE SERVICES workflows and automation/efficiency opportunities. Utilize the wide range of tools to enhance efficiencies within NETWORK CORE INFRASTRUCTURE SERVICES Operations. Provide input to NETWORK CORE INFRASTRUCTURE SERVICES management on automation enhancements and workflow optimization opportunities.
- Perform medium complex investigation, diagnoses, resolution, recovery and closure for all network service incidents across all network technologies. These technologies include enterprise level network software and hardware components from various companies and change based on new design standards and business requirements. This intermediate level break-fix task includes all severity issues; some requiring complete resolution within minutes while others are long term in-depth reviews with many teams, businesses and vendors spanning multiple days and weeks.
- Provide timely response to communications from the Tier II Shift Manager, internal colleagues , business clients, vendors, and others. Coordinate conference calls to conduct technical reviews on on-going incidents including assisting with hardware replacements, major incident troubleshooting and in-depth problem review and analysis. Drive major incident conference calls .
- Perform intermediate and complex operational tasks requiring independent analysis and decision making; creating incident resolution playbooks, training level 1 technicians across multiple technologies, reviewing monitoring alerts for event correlation and confirmation that incidents have cleared.
- Perform complex network failover during internet service provider threat scenarios. This requires an immediate readiness, knowledge and understanding of varying threat scenarios from the "wild ", how complex internet pods operate and advanced knowledge of routing protocols and vendor specific mitigation strategies.
- Collect and perform medium to complex reviews of bit level packet captures to identify faults in the network environment including issues on non-network specific hardware and software. Use packet captures to identify and resolve issues on servers, applications, wide-area systems, local area systems, cabling, hardware and network designs.
- Escalate issues to Level 3 and SME teams when necessary as determined by technology, business impact, risk and type of scenario. In addition, certain issues must be escalated to the shift manager on-duty immediately.
General Attributes, Characteristics, and Capabilities
Highly assertive communications skills, commanding personality; Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication; Must be aggressive but also professional; Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated; Effective prioritization skills and high energy; Ability to work in a fast-paced network operations environment; Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workload.
Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions; Ability to drive communication between business leaders and IT; Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence.; High sense of urgency and commitment to exceeding customer expectations. Strong personal work ethic, inspires excellence and enthusiasm amongst peer group; Resilient and highly responsive in overcoming adversity, ability to work through a multitude of challenges/obstacle in order to achieve the desired end result; Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a 24x7 network operations center environment; Ability and willingness to operate within tightly controlled operational procedures; Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all stakeholders ; Demonstrated technical competencies and history of increased responsibilities during previous three years. Strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base; Strong analytical, organizational, written and interpersonal skills
46832
Please see our complete list of jobs at:
www.rmscorp.como