The Manager of IT Infrastructure will have primary responsibility of building, securing, and scaling Red River’s corporate information technology environment through infrastructure development, streamlined processes, and exceptional personnel management. Internally facing, the environment must support Red River’s growth above and beyond a $500Mil company with multiple business units, increasing remote employees, strict compliance requirements, and mandatory uptime. Externally, the infrastructure must be utilized to support our growing Enterprise and Public Sector customer base through effective hosting, remote monitoring, help desk, and demonstration solutions. Manager of IT Infrastructure must be a builder and implement best practices across Red River’s IT environment and personnel management.
**Other**
* Cell Phone Stipend of $ 100.00 per month
* Corporate Laptop will be provided with required software for outlined duties
* Continuing education and professional certifications covered as pertaining to specific job duties.
* Manage local IT staff, ensuring that routine tasks are successfully performed on schedule
* Ensure help desk SLA’s are established, tracked, and met
* Coordinate technical projects with IT staff and consultants. Including but not limited to:
* Co-location of infrastructure, disaster recovery
* Collaboration infrastructure – VTC
* User laptops and IT accessories
* Management of service provider connectivity and contracts
* Manage support contracts for all infrastructure and negotiate advantageous contracts
* Plan for cloud/hosted options and assess against pros/cons of on premise solutions
* Build business justifications for technical projects and measure ROI
* Ensure technical projects are completed on time and on budget
* Develop Standard Operating Procedures for the help desk team to adhere to published SLA in support of Red River’s internal networks, Datacenter and voice environments
* Working with the Directors of Professional Services and Managed Services to build and evolve Standard Operating Procedures for supporting customer’s networks, Datacenter and voice environments
* Maintain uptime and security of Red River’s corporate technology infrastructure and any client infrastructure under Red River care
* Build and maintain a demo/lab environment that is accessible remotely while providing quality in-house opportunities for Red River engineers and customers to get “hands-on” experience with new technologies
* Take primary responsibility for Red River internal IT infrastructure including building and managing co-located architecture
* Provide mentoring, training, and education to team members
* Ensure team maintains and grows industry certifications as required
* Travel to sites as required to support Red River business initiatives
* Contribute to and lead operational projects where team comprises IT and non-IT staff.
* Sales & operational enablement projects
* ERP improvement
* Reporting and compliance systems
* CRM/ERP design and integration
## Education and Certifications
* Bachelor’s degree in IT, Business Management, and/or equivalent work experience
* Ideal candidate has experience in business process improvement and a solid technical grasp of IT hardware and software applications
* A willingness to get out of established comfort zones and grow with the company is a must
* For the right individual, this position has significant growth potential
**Performance Expectations**
* Perform quality work within deadlines with or without direct supervision
* Interact professionally with other employees, customers and suppliers at a moment’s notice
* Work effectively as a team contributor on all assignments
* Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
* Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice
* No regular travel required
* Additional duties as required by management
*Date:* 2014-02-28
*Country:* US
*State:* NH
*City:* Claremont
*Postal Code:* 03743
*Category:* Information Technology
*Job Type:* Regular Full-Time