Requisition Number: PS-17358
Job Title: CMA CLINICAL MESSAGING CONTACT CENTER
Site Overview: Clinics - PS (Staff) - Spanning across the St. Paul area, HealthEast Clinics allow for the capability and diversity to offer a full range of services for patients of all ages. Services include, family and internal medicine, pediatrics, Osteoporosis Care, Endocrinology, Podiatry, Geriatric Care, Certified Nurse Midwifery, and Osteopathic Care. The staff comprised of board certified physicians, nurse practitioners, midwives, nurses, certified medical assistants, lab and x-ray technicians as well as other staff members are dedicated to providing the high quality compassionate care that makes the HealthEast Clinics the East Metro’s primary care network.
Department Overview: CARE CONNECTION
Work Location: Downtown St. Paul Clinic
Contract: Non-contract
Job Category: CMA & CMA or LPN
Specific Area of Interest: Certified Medical Assistant
City: St Paul
Shift: Day
Authorized Hours - Minimum:
Per Two Weeks 80
Authorized Hours - Maximum:
Per Two Weeks
Work Hours:
Work Hours/Schedule
(For Example: 7:00am-3:30pm
or Every other weekend) Flexibile, Monday-Friday, 7am-5:30pm
Primary Function:
& Major Responsibilities Accountable for providing high quality service to patients and families calling HealthEast Clinics and resolving their requests.
Provides clinical messaging support to primary care clinics in a central model.
Answers calls through a computer based system and utilizes several computer systems to accurately and efficiently.
Provides professional, quality medical care to patients. Partners with clinic staff and clinicians to complete daily tasks, documenting in the clinic electronic health record. Performs job responsibilities following established clinic protocols and procedures.
Gathers accurate information during phone encounters with patients. Returns phone calls promptly under direction of clinician.
Demonstrates and promotes understanding of high quality patient care; utilizes evidence based medicine and partners with provider and clinic staff to reach HealthEast clinical quality measures.
Answers all incoming phone calls in a timely manner and resolves or directs to the appropriate team or individual via computer based phone system.
Maintains confidentiality in all aspects of the job.
Performs all other related duties as assigned.
Qualifications: Education:
Trade School Certification, Medical Assistant program completion required
Experience:
1 to 3 years experience required - 1 year of Medical Assisting experience required, preferably in a clinic setting. 1-3 years of Medical Assisting experience preferred.
Credentials:
Either CMA Certification from AAMA or Registered Medical Assistant from AMT required for CMA position within 6 months from date of hire.
Special Knowledge, Skills, and Abilities:
Attention to detail - Achieves thoroughness and accuracy when accomplishing a task;
Change mgmt - Demonstrating resilience in the midst of changing circumstances; minimizing resistance to change by through involvement of key stakeholders;
Customer service - Commitment to customer service by providing professional, courteous, accessible, timely and knowledgeable service;
Interpersonal communication - Builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels;
Multi-cultural communication - Ability to interact effectively with people of different cultures. Cultural competence comprises of: Awareness of one's own cultural worldview and Attitude towards cultural differences;
Patient education - Provides patient educational information appropriate to patients developmental level, learning needs and readiness, cultural values and beliefs;
Patient safety - Integrates practices that support safety, acknowledges variations in the population served, and prevents harm to patients, families, other employees or themselves;
Problem solving - Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations;
Professional practice - Demonstrates behavior consistent with the standards, qualities and characteristics of a professionally licensed employee to include the Scope and Standards of Practice, Policy Statement and Code of Ethics within prescribed practice;
Written communication - Ability to organize and express information and ideas in written form to individuals as well as groups. Construct messages that are clear and convincing.
Regular/Temporary Status: Regular
If Temporary, Start Date:
If Temporary, End Date:
Position Status: Full Time
Employee Referral Bonus Eligible: No
Sign-On Bonus: No